Field Service Technician III (Hamilton)

Moneris Solutions Corp; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading fintech company is hiring a Field Service Technician III in Hamilton to oversee field operations, including installing and troubleshooting electronic devices for merchants. The ideal candidate will bring technical expertise and a strong customer focus to deliver exceptional service. Candidates must have a relevant post-secondary certification and experience with POS and computing systems. The role offers a company vehicle, comprehensive benefits, and opportunities for professional development.

Benefits

Comprehensive Total Rewards Program

RRSP matching & pension plan

Learning & development programs

Employee Assistance Program

Company vehicle, cell phone, and tools provided

Qualifications

• Post-secondary certificate in electronics, information technology or related field.
• A valid provincial driver's license.
• Experience testing and solving issues relating to computing and POS systems.

Responsibilities

• Install, test, and repair electronic devices at merchant locations.
• Troubleshoot problems with computers, printers, and networks.
• Maintain organization of tools and company vehicle.

Skills

Technical expertise

Customer focus

Problem-solving

Adaptability to schedules

Education

Post-secondary certificate in electronics or IT

Tools

Microsoft Office (Word, Excel)

Job description

Field Service Technician III (Hamilton) page is loaded

Field Service Technician III (Hamilton)

Apply remote type In Office locations Hamilton time type Full time posted on Posted Yesterday job requisition id JR105162

Your Moneris Career - The Opportunity

Moneris Field Technicians will be provided with a company vehicle to perform role duties.

As a Field Service Technician at Moneris, you'll bring technical expertise and a customer-focused approach to deliver an outstanding experience to our merchants. You'll oversee field operations and focus on installing, testing, troubleshooting, repairing and replacing electronic devices at merchant sites in your assigned region. This is a great opportunity to join a reputable organization with a great culture that focuses on maintaining our employees' work life-balance.

Location: You will be based in Hamilton and will work onsite at our merchant's location.

Reporting Relationship: You will report to the Team Lead, Field Operations.

Your Moneris Career - What you'll do

• Troubleshoot problems related to several equipment and peripherals such as computers, printers, networks, cash registers and points-of-sale systems.

• Analyze problems and make recommendations to causes and corrective actions and always ensure that our merchants are satisfied with the issue resolution.

• Install computers, printers, cash registers and points-of-sale systems and upgrade software.

• Develop and maintain great relationships with our merchants.

• Maintain organization of tools, equipment, materials, the company vehicle and the workplace.

Your Moneris Career - What you bring

• Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution

• A valid provincial driver's license.

• Experience testing and solving issues relating to computing, network, or point of sale terminals (POS).

• Knowledge of computers, general networking concepts, internet usage, and Microsoft Office (Word, Excel).

• Efficient and calm when dealing with situations ranging from routine to emergency.

• Flexible for rotating schedules which includes evenings, weekends, and statutory holidays (schedules are always communicated in advance).

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1

• RRSP matching & defined contribution pension plan

• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program

• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture

• Company vehicle, cell phone, laptop and industry specific tools provided

• Technical support 24/7 dedicated to our Technicians

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

#LI-Onsite

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

About Us

We’re the original Canadian fintech. Powering businesses—from the smallest micro-merchant to large enterprises—with the commerce solutions, expert knowledge and local support they need to reach their full potential. That’s why we exist. For 25 years and counting, we’re proud to be the partner Canadians rely on to kickstart their dreams online, expand to a brick-and-mortar space or find new ways to connect with customers in their community and beyond.

Our commitment to you.

From coast to coast to coast, Moneris is proudly powering Canadian commerce for businesses, big and small. Our success is rooted in the dedication of our team members, whose skills, talent, and passion make it all possible. We provide resources, opportunities and an inclusive environment that empower our people to drive their careers forward and, together, create a positive impact on Canadian businesses.