Field Service Technician III (Hamilton)

Moneris; Hamilton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Moneris is seeking a Field Service Technician in Hamilton, Ontario, to manage field operations and provide technical support for electronic devices at merchant locations. The ideal candidate will have a post-secondary certificate in electronics, experience in troubleshooting, and a customer-focused approach. This position offers a comprehensive rewards program, including bonuses, benefits, and a company vehicle.

Benefits

Comprehensive Total Rewards Program

RRSP matching & pension plan

Unlimited access to Coursera

Company vehicle, cell phone, laptop

Qualifications

• Post-secondary certificate in electronics, information technology, or a related field.
• A valid provincial driver's license.
• Experience testing and solving issues related to computing or point of sale terminals.

Responsibilities

• Troubleshoot problems related to various equipment, including computers and POS systems.
• Analyze problems and recommend corrective actions to ensure merchant satisfaction.
• Install and upgrade software on devices.

Skills

Troubleshooting skills

Customer relationship management

Technical problem-solving

Education

Post-secondary certificate in electronics or IT

Tools

Microsoft Office

Job description

Your Moneris Career - The Opportunity

Moneris Field Technicians will be provided with a company vehicle to perform role duties.

As a Field Service Technician at Moneris, you'll bring technical expertise and a customer-focused approach to deliver an outstanding experience to our merchants. You'll oversee field operations and focus on installing, testing, troubleshooting, repairing and replacing electronic devices at merchant sites in your assigned region. This is a great opportunity to join a reputable organization with a great culture that focuses on maintaining our employees' work life-balance.

Location: You will be based in Hamilton and will work onsite at our merchant's location.

Reporting Relationship: You will report to the Team Lead, Field Operations.

Your Moneris Career - What you'll do

• Troubleshoot problems related to several equipment and peripherals such as computers, printers, networks, cash registers and points-of-sale systems.

• Analyze problems and make recommendations to causes and corrective actions and always ensure that our merchants are satisfied with the issue resolution.

• Install computers, printers, cash registers and points-of-sale systems and upgrade software.

• Develop and maintain great relationships with our merchants.

• Maintain organization of tools, equipment, materials, the company vehicle and the workplace.

Your Moneris Career - What you bring

• Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution

• A valid provincial driver's license.

• Experience testing and solving issues relating to computing, network, or point of sale terminals (POS).

• Knowledge of computers, general networking concepts, internet usage, and Microsoft Office (Word, Excel).

• Efficient and calm when dealing with situations ranging from routine to emergency.

• Flexible for rotating schedules which includes evenings, weekends, and statutory holidays (schedules are always communicated in advance).

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1

• RRSP matching & defined contribution pension plan

• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program

• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture

• Company vehicle, cell phone, laptop and industry specific tools provided

• Technical support 24/7 dedicated to our Technicians

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

#LI-Onsite

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.