Field Service Technician I

Clever Devices Ltd.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading technology firm is seeking a Field Service Technician responsible for servicing and maintaining electronic equipment at various customer locations. The role requires 3+ years of experience, strong troubleshooting skills, and the ability to travel 75%. Candidates must have a clean driving record and a relevant technical degree. This position emphasizes customer satisfaction and proactive maintenance reporting.

Qualifications

• 3+ years’ experience as a mechanical service technician.
• Clean driving record for insurability.
• Ability to travel up to 75% within the United States.

Responsibilities

• Handles all service calls and completes diagnostic repairs and maintenance updates.
• Manages spare parts inventory.
• Responsible for care and maintenance of a company service vehicle.
• Maintains working knowledge of Clever Devices equipment.
• Configures, repairs, maintains and installs Clever Devices equipment.
• Serves as point of contact at customer locations.
• Proactively reports trends in repairs and maintenance.

Skills

Mechanical service technician experience

Hands-on experience with electronics and computer systems

Networking knowledge

Troubleshooting skills

Strong computer skills (MS Office)

Organizational skills

Interpersonal skills

Time management skills

Education

A.A.S or equivalent

Job description

Job Description

Job Description

As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow and are looking for a Field Service Technician.

The Field Service Technician is responsible for field service calls, diagnostic repairs, and maintenance updates on Clever Devices electronic and computerized equipment at the customers or Transit Authority’s facilities. The Field Service Technician is additionally responsible for managing spare parts inventory as well as the care and service of the company vehicle. This position will require travel up to 75%.

Primary Responsibilities :

• Handles all service calls and completes diagnostic repairs and maintenance updates
• Manages spare parts inventory
• Responsible for care and maintenance of a company service vehicle
• Maintains a thorough working knowledge of Clever Devices electronic and computerized equipment as well as associated software
• Configures, repairs, maintains, updates and installs Clever Devices equipment on a regular basis
• Serves as point of contact at customer location for any and all service inquiries
• Anticipates and trouble shoots any issues to ensure continual quality for the customer
• Proactively reports trends in repairs and maintenance to supervisor
• Creates and maintains a log of all service repairs, maintenance and updates
• Ensures all repairs and maintenance are completed to customers satisfaction
• Works onsite at the customer facility or at the Transit Authority, and maintains business etiquette standards of Clever Devices
• Ensures they maintain a clean work site whether at customer facility or Transit Authority.
• Position may require weekend, overnight, and on-call shifts

Skills Required :

3+ years’ experience as a mechanical service technician

Hands on experience with electronics and computer systems

Working knowledge in networking and software applications

Clean driving record that is maintained as such for insurability

Superior trouble shooting and problem-solving skills

Strong computer skills including working knowledge of MS Office including Word and Excel, and ability to learn new programs such as Axapta or customer specific software

Strong organizational skills

Good interpersonal skills

Strong time management skills

A.A.S or equivalent

Ability to travel up to 75% within the United States.

Clever Devices is an Affirmative Action / Equal Opportunity Employer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.