Field Service Technician - Greater Toronto Area

Motrex LLC; Mississauga; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading energy solutions provider in Mississauga is seeking a Field Service Technician. The role involves repairing batteries and chargers at customer sites while ensuring excellent customer service. Candidates should possess a high school diploma and relevant experience in the battery industry. This position includes a competitive salary and comprehensive benefits. A valid Class 5 driver's license is required.

Benefits

Competitive based salary

Medical, prescription, dental and vision plans

Short-term, long term disability and employee life

RRSP with DSPS

Paid Time Off

Paid Holidays

Qualifications

• 1-2 years of battery industry or related experience.
• Forklift Training Certification or ability to obtain.
• Ability to read, analyze and interpret common technical manuals.

Responsibilities

• Ensure work orders are filled out properly and timely.
• Convey all information to the proper customer contact.
• Ensure a clean and safe work area.
• Keep the service vehicle in good working order.
• Practice safety and good housekeeping at customer site.
• Communicate with Management/Sales on customer issues.

Skills

Usage of standard shop tools

Good understanding of basic electricity/electronics

Excellent communication and customer satisfaction skills

Critical thinking and troubleshooting skills

Education

High school diploma or equivalent

Class 5 Driver Required

Tools

Forklift

Job description

Overview

The Field Service Technician is a customer-oriented individual who provides excellent service and customized solutions. This individual repairs batteries, chargers and battery handling equipment in a timely and efficient manner at the customer's site, while also actively seeking opportunities to offer the right products to the customer. You\'ll have access to a company vehicle and training to make you effective. But you need to bring a working knowledge of standard shop tools, a good understanding of basic electricity/electronics, and the ability to read, analyze and interpret documents. If you enjoy bringing solutions to the customer and don\'t mind getting your hands a little dirty, this might be for you!

Stryten Energy offers a strong benefit package that includes the following:

• Competitive based salary
• Medical, prescription, dental and vision plans
• Short-term, long term disability and employee life
• RRSP with DSPS
• Paid Time Off
• Paid Holidays

Based out of the Great Toronto Area Branch

Responsibilities

To perform this job successfully an individual must be able to perform each duty satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ensure work orders are filled out properly and in a timely manner.
• Convey all information to the proper contact at the customer\'s location to ensure customer satisfaction.
• Ensure a clean and safe work area.
• Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer\'s specifications.
• Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Stryten Energy.
• Operate company vehicles in a safe, courteous manner, in all traffic.
• Communicate with Management/Sales on any customer issues.
• Actively promote point of sale items and allied products and services.
• Proper use of company funds and assets in the execution of the job.
• Represent Stryten Energy in a neat and professional manner in accordance with Stryten Energy standards.
• Ability to operate forklift truck, crane, and reach truck on a regular basis.
• Perform service calls at customer locations to repair batteries, chargers and Battery Handling Equipment in a timely manner to meet customer’s expectation.
• Ensure all information is conveyed to proper authority at customer’s location to ensure customer satisfaction.
• Demonstrates proficiency in the troubleshooting and repair of competitor’s equipment.
• Pursues new accounts, qualifies whether services are warranty or billable.
• Recommend and implement improvements in the work process.
• Interfaces with multiple levels of customers/dealers/management to provide assistance and recommend application improvements.
• Other duties as assigned.

Qualifications

To perform this job successfully an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience, Certifications

• High school diploma or equivalent and one (1) to two (2) years of battery industry or related experience.
• Class 5 Driver Required
• Forklift Training Certification or ability to obtain.

Competencies, Skills, Knowledge

• Usage of standard shop tools. Good understanding of basic electricity/electronics.
• Ability to read, analyze and interpret common technical manuals.
• Must have basic computer technical knowledge
• Excellent communication and customer satisfaction skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to define problems and draw valid conclusions on the work that needs to be performed.
• Critical thinking and troubleshooting skills. Ability of work with minimal supervision.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other

Physical Demands and Work Environment sections are summarized below for quick reference. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Standing, walking, using hands, reaching; occasional sitting, climbing, stooping; ability to lift 30 lbs regularly and 31–150 lbs with assistance; safety glasses required; close vision.
• Work Environment: Typical field/service environment with applicable safety requirements.

About Statement

Stryten Energy helps solve the world\'s most pressing energy challenges with a broad range of energy storage solutions across sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world\'s most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead and lithium batteries, intelligent chargers and cloud-based software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more at stryten.com.

Disclaimer: Stryten Energy is an equal opportunity employer where an applicant\'s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Locations: CA-ON-Mississauga

Requisition ID: 2025-5262

Category: Field Service

Postal Code: L5N 6P8

Position Type: Regular Fulltime