Field Service Technician - Bilingual (French / English)

HORMANN CANADA INC.; Surrey; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading access solutions company in Canada is seeking a bilingual (French / English) Field Service Technician to provide hands-on technical support. The role involves troubleshooting mechanical and electrical systems, supporting product development, and participating in customer training. Candidates should have a relevant diploma and experience in field service. This position offers a flexible working model with 80% remote work and competitive compensation.

Benefits

Competitive compensation

Comprehensive benefits package

Career development opportunities

Paid time off programs

Qualifications

• Fluent in both French and English (spoken and written) is required.
• Previous experience in field service, sales, or customer support is essential.
• Strong knowledge of control systems, relay logic, PLCs, and mechanical systems.

Responsibilities

• Provide bilingual (French / English) technical support via phone, email, or on-site visits.
• Troubleshoot and resolve electrical/electronic control issues.
• Support field operations, including installation, maintenance, and repairs.
• Assist with warranty resolution and contribute to continuous improvement initiatives.

Skills

Mechanical aptitude

Problem-solving skills

Interpersonal skills

Proficiency in Microsoft Office

Education

Electrical or Mechanical Engineering Technician Diploma

Tools

Control systems knowledge

Relay logic

PLCs

Job description

Job Description

Job Description

Hörmann Barrie is seeking a bilingual (French / English) Field Service Technician to provide hands-on technical support to customers and internal teams. This role includes troubleshooting mechanical and electrical systems, supporting product development, and participating in customer training and trade shows. You will work closely with Sales, Marketing, Engineering, and R&D to ensure the highest level of customer satisfaction and product performance.

Key Responsibilities :

• Provide bilingual (French / English) technical support to customers and internal teams via phone, email, or on-site visits.
• Troubleshoot and resolve electrical / electronic control issues (PLCs, relay logic, frequency inverters).
• Support field operations, including installation, maintenance, and repairs.
• Assist with warranty resolution following company processes.
• Contribute to continuous improvement initiatives and corrective / preventive action planning.
• Participate in product testing, prototyping, and development activities.
• Build and maintain trade show displays; support marketing projects.
• Maintain accurate documentation and support the development of technical manuals and training materials.
• Ensure compliance with all health, safety, and environmental regulations.

Health & Safety Responsibilities :

Follow Occupational Health & Safety Act Section 28.

Participate in near-miss and hazard reporting.

Understand and adhere to workplace violence and harassment policies (Bill 168).

Attend safety training and exercise the right to refuse unsafe work.

Qualifications :

Language : Fluent in both French and English (spoken and written) – required.

Education : Electrical or Mechanical Engineering Technician Diploma or related certification.

Experience :

Previous experience in field service, sales, or customer support.

Strong knowledge of control systems, relay logic, PLCs, and mechanical systems.

Skills :

Exceptional mechanical aptitude and problem-solving ability.

Strong interpersonal and communication skills.

Proficiency in Microsoft Office and other technical software.

Ability to work independently, travel as needed, and manage multiple priorities.

Our Core Values

At Hörmann, our values reflect who we are and how we work – together. They guide every decision we make, every interaction we have, and the way we show up for each other and our customers :

Respect – #BeKind

We treat others with empathy, fairness, and understanding – always.

Teamwork – #StrongerTogether

We support one another, celebrate wins, and rise to challenges as one united team.

Passion – #HeartAndSoul

We bring energy, pride, and purpose to everything we do.

Courage – #BeBrave

We speak up, take smart risks, and lead with confidence and integrity.

These values are the heartbeat of our culture and the foundation of our shared success across North America.

About Hörmann

Hörmann is a global leader in access solutions, known for delivering high-quality doors and exceptional service across residential, commercial, and industrial markets. At Hörmann North America, we’re growing fast – and building something remarkable together.

We’re proud to be a people-first company where every voice matters. Across all departments and locations, our teams bring passion, expertise, and a shared commitment to doing things the right way. You’ll be joining a collaborative, world-class group of professionals who take pride in their work and support each other’s success.

What We Offer

Competitive compensation and performance-based incentives

Comprehensive benefits package including health, dental, vision, and life insurance

Generous paid time off programs

Retirement savings plans with company contributions

Career development and growth opportunities

A values-driven culture where your ideas are welcomed and your contributions matter

Diversity, Equity, Inclusion & Belonging (DEIB)

We believe diversity makes us stronger. At Hörmann, we’re committed to fostering an inclusive environment where everyone – regardless of background, identity, or lived experience – feels seen, heard, and empowered to thrive. We’re building a workplace where everyone belongs, and we actively seek diverse voices to help shape our future.

You’ll work approximately :

80% remote

20% travel for site visits

Ready to Join Us?

If you're excited about making systems smarter, processes stronger, and people more empowered – apply now and help shape the future of Hörmann in North America.