Field Service Technician (AB)

Purity Gas Inc.; Fort McMurray; On-site; Full time

Job summary

A leading company in the nitrogen gas industry is seeking a Field Service Technician in Fort McMurray. The role involves servicing and maintaining nitrogen gas generation systems, with a focus on customer satisfaction and collaboration with enterprise clients. Applicants should have technical expertise and exceptional communication skills to succeed in diverse environments.

Qualifications

• Minimum two years of experience maintaining and servicing industrial systems.
• Fluent in English; must have a valid Alberta driver’s license.

Responsibilities

• Perform preventative maintenance and respond to emergency service requests.
• Maintain nitrogen gas generation systems and provide technical support.

Skills

Mechanical and electrical technical service work

Troubleshooting and repair

Customer service

Communication

Project management tools proficiency

Job description

Purity Gas is a results-oriented team of professionals driven by passion for innovation, continuous improvement and collaboration. We disrupt the multi-billion-dollar nitrogen gas market with state-of-the-art technology that allows commercial & industrial gas users to reliably, safely and cost-effectively produce their own supply of gaseous nitrogen in-house and on-demand, for a fraction of the cost of buying nitrogen from third-party gas suppliers.

Our cutting-edge NITROCENTER solutions offer a compelling value proposition to industrial and commercial nitrogen gas users, primarily through the capability to produce nitrogen gas on demand, often at a staggering 90% cost reduction compared to conventional bulk nitrogen gas delivery methods. However, the advantages extend far beyond financial savings. Our nitrogen generation technology prioritizes environmental sustainability by minimizing energy consumption during production and eliminating the necessity for nitrogen gas transportation via traditional means, such as transport trucks. This approach not only reduces carbon footprint but also enhances operational efficiency, aligning with our commitment to responsible and sustainable operations.

At Purity Gas, our culture is defined by collaboration, motivation, and adaptability, creating an environment that inspires both our team members and partners alike. We prioritize a work culture that fosters growth while remaining responsive to the diverse needs of our clients, partners, and employees. Our greatest asset lies in our positive, goal-focused team, whose dedication drives us towards collective success, innovation, and growth.

The Field Service Technician is a dynamic and highly adaptable professional with experience servicing compressed air and gas separation technologies, who is passionate about helping customers be successful with industrial technology solutions.

You will become familiar with the entire suite of products and services offered by Purity. In this role, you will fulfill technical service and maintenance obligations on nitrogen gas generation systems and associated equipment. Day to day, you will work closely with the Director of Technical Services on all field service and maintenance-related activities. You possess strong communication skills and are comfortable working with enterprise clients in various settings.

As a member of the technical services team at Purity Gas, the Field Services Technician thrives in a collaborative working environment and understands the importance of professionally delivering high-quality work to their peers internally, and providing a premium experience to all Purity Gas clients externally.

RESPONSIBILITIES

The Field Service Technician will have the key responsibilities of fulfilling preventative maintenance services and responding to emergency service requests on behalf of Purity Gas. The specific responsibilities of this role may include the following:

Field Service Responsibilities

• Maintain equipment including, but not limited to:
• Air compressors
• Compressed air purification equipment
• Diagnose and troubleshoot issues as they arise
• Prepare and submit professional service reports
• Respond and provide technical support in emergency situations
• Support mechanical installation of nitrogen gas generation systems as required
• Perform pickups and deliveries as required
• Fulfill any other maintenance-related duties that may be required

Customer-Facing Responsibilities

• Schedule and fulfill service appointments with clients
• Provide suggestions and recommendations to enhance system operation
• Prepare quotations for suggested work
• Offer exceptional customer service to all clients

General Responsibilities

• Attend training sessions as required
• Report to management on the status of services and projects
• Maintain accurate reports and records for all ongoing jobs and projects
• Maintain a clean and safe work environment
• Assist management with strategic technical projects

WORK CONDITIONS

• Able to work overtime and on-call, when required
• Workplace locations to include customer sites in Alberta
• Must have a valid Alberta driver’s license with a satisfactory driver’s abstract
• Approximately 10% travel may be required

SKILLS & QUALIFICATIONS

• Proven experience in mechanical and electrical technical service work
• Minimum two years of experience maintaining and servicing industrial systems
• Able to troubleshoot, test, repair and service technical systems
• Knowledge of compressed air and gas separation systems
• Experience working with industrial drawings
• Able to prepare and submit service reports
• Experience working in factories and adhering to contractor requirements
• Able to work in a multi-project environment with proven organizational skills
• Good communication skills and someone who can bring new ideas to reality
• Quick learner, adaptable and self-starter who leads by example
• Fluent in English language (written and oral); proficient in Google Workspace (Drive, Docs, Sheets, Gmail, Calendar), CRM and other project management tools
• Able to travel to all Canadian Provinces and the United States of America
• Must maintain legal and medical travel requirements while employed
• Licensed millwright or electrician is an asset
• Knowledge of refrigeration systems is an asset

KEY JOB CONTACTS

• Directly reporting to the Director of Technical Services
• Purity Gas Clients

While we appreciate all applications, only candidates selected for an interview will be contacted.

Purity Gas is an equal opportunity employer and upholds hiring practices that comply with human rights legislation. We are committed to ensuring equal employment opportunities for all individuals regardless of race, colour, religion, gender, sexual orientation, marital status, age, or mental or physical disability.

We are also dedicated to fostering a respectful, inclusive, and accessible workplace. Our goal is to support the dignity and independence of every person. In alignment with the Accessibility for Ontarians with Disabilities Act, 2005, we strive to identify, prevent, and eliminate barriers to accessibility.

The pay range for this role is:

38 - 52 CAD per hour (Fort McMurray, Canada)