Field Service Technician $50-75k

Targeted Talent; Surrey; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading talent acquisition firm is seeking a Field Service Technician based out of the Fraser Valley facility. This role involves 75% international travel to work on various marine vessels, providing technical support and installing marine products. The ideal candidate has 3-5 years of experience in installation or repair and is equipped with strong problem-solving and customer service skills. Certifications in Glazing or Electrical are advantageous.

Qualifications

• 3-5 years of experience in equipment manufacturing, installation, or repair.
• Experience in the Automotive or Marine Glass Industry is an asset.
• Willingness and ability to travel internationally up to 75% of the time.

Responsibilities

• Install, troubleshoot, repair, and maintain marine products on various vessels.
• Provide exceptional customer service and technical support.
• Coordinate with Sales Support for service needs.

Skills

Problem-solving

Customer service

Communication skills

Mechanical aptitude

Organizational skills

Ability to work independently

Education

Formal training or certifications in Glazing or Electrical

Certification or training in PLC Programming or Electronics

Tools

ERP systems

Job description

Job Description

As a Field Service Technician, you will be based out of the Fraser Valley facility and spend 75% of your time travelling globally working on a wide range of marine vessels, from navy ships to luxury yachts. This role is ideal for someone who enjoys problem-solving and finding solutions.

You will :

• Install, troubleshoot, repair, and maintain marine products on various vessels, including windows, doors, hatches, and cranes.
• Provide exceptional customer service and technical support to resolve issues efficiently.
• Coordinate with Sales Support for timely responses to in-field service needs.
• Assist in costing, scheduling, and preparing quotes for service requests.
• Support other Field Service Technicians with technical guidance.
• Travel internationally and locally to support customers.

You have :

• 3-5 years of experience in equipment manufacturing, installation, or repair.
• Formal training or certifications in Glazing, Electrical (including PLC programming and diagnostics), or Hydraulics.
• Mechanical aptitude.
• Experience in the Automotive or Marine Glass Industry is an asset.
• Knowledge in:
• Direct bond glazing, glass/window or door installation,
• Electrical and hydraulic systems—installation, diagnostics, maintenance, and repairs.
• Certification or training in PLC Programming or Electronics is an asset.
• Professional appearance, communication, and attitude suitable for customer-facing roles.
• Strong verbal and written communication skills.
• Excellent problem-solving skills; able to work independently and under pressure.
• Organizational skills with the ability to complete documentation and reports accurately.
• Willingness and ability to travel internationally up to 75% of the time.
• Mechanical understanding of how moving parts work and how to fix mechanical issues.
• Excellent customer service skills.
• Understanding of Service & Warranty processes.
• Experience with ERP systems.
• Basic skills in math, geometry, measurement devices, and metrology.
• Light fabrication experience with steel or aluminum is an asset.
• Attention to detail and effective prioritization skills.
• Positive, outgoing attitude and professional demeanor.
• Integrity, positive energy, and an autonomous work style.
• Interest in growth within the role.