Field Service Technician

ProMach; Windsor; On-site; CAD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Technician who enjoys traveling while working from home. In this dynamic role, you will install and maintain advanced packaging machinery, provide exceptional customer service, and troubleshoot complex technical issues in the field. You will have the opportunity to engage with engineering teams and participate in ongoing training to enhance your expertise. This innovative firm offers a supportive environment that values individual initiative and career growth, along with a comprehensive benefits package that includes medical, dental, and retirement plans. Join a team where your contributions make a real impact!

Benefits

Comprehensive medical/dental programs

Life insurance

Generous paid time off program

Retirement savings plan with company match

No waiting period for benefits

Qualifications

• Must have a valid passport and able to travel to and within the USA.
• 5 years related work experience or technical certification required.
• Strong knowledge of PLC/HMI/Servo controls is essential.

Responsibilities

• Install and setup Wexxar/Bel/IPak machines effectively.
• Provide customer service through troubleshooting and resolving issues.
• Travel within North America 70-85% of the time for field service.

Skills

PLC programming

HMI programming

Servo controls

Pneumatics knowledge

Problem-solving skills

Analytical skills

Communication skills

Presentation skills

Education

Technical college/University Trade Certification

Diploma in PLC/HMI/Servo Controls

5 years related work experience

Tools

Syteline

Allen Bradley

Siemens

Omron

Festo

Bosch

Job description

If you are an experienced, highly-technical, Field Service Technician who likes to travel while being based out of your home, we would love to speak with you.

What will you be doing?

• You can effectively install and setup all Wexxar/Bel/IPak machines
• You will perform Field rebuilds (partial or complete) of Wexxar/ Bel/ IPak equipment
• You provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer’s facility
• When not traveling you will assist/work with engineering on sign-off process, customer FAT's or provide customer tech support
• Effectively trouble shoot all PLC and/or HMI programs, and/or Servo controllers on the Wexxar/ Bel/ IPak equipment working in the field
• Trouble shoot electrical, pneumatic or mechanical problems in the field on the Wexxar/ Bel/ IPak equipment
• Advise customer of parts needed; act as Salesperson to recommend parts for purchase
• Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy
• Sometimes you will be asked to travel on short notice (Customer emergencies)
• Freedom to arrange your own travel and accommodation using the company system while of course following procedures and policies
• Because continuous learning is what we believe in you will continually update yourself on all Wexxar/ Bel/ IPak products by participating in on-site and off-site training sessions and courses

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

If this sounds like you, we want to connect!

• Technical college/ University Trade Certification (Millwright, Technician) or at least 5 years related work experience
• If you are a new grad, we are happy to invest in your future by providing you with the training and guidance to help you become a world-class Field Service Technician and an OEM specialist
• Experience in a packaging or automation industry is preferred but not required
• Able to travel within North America 70-85% of the time
• Diploma in PLC/ HMI/ Servo Controls or related experience
• Ability to follow pneumatic schematics, wiring schematics, industrial wiring and electrical codes
• Strong knowledge of PLC/ HMI/ Servo controls (Allen Bradley / Siemens/ Omron; Festo/ Bosch)
• Strong analytical and problem-solving skills.
• Experience working with pneumatics, knowledge of mechatronics
• Excellent communications and presentation skills, with ability to span both highly technical and non-technical audiences.
• Excellent prioritization skills with minimal guidance and direction.
• Must have a valid passport and able to travel to and within the USA
• Own car required with a valid Driver’s license

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.