Field Service Technician

EPG; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Electric Vehicle Infrastructure is seeking an experienced Field Service Technician in Vancouver. The role involves performing diagnostics, maintenance, and repairs on high-power EV charging systems and requires a combination of hands-on technical skills and customer interaction with significant travel.

Qualifications

• 2+ years of experience in EV charging industry or related fields.
• Experience as an electrician in a low-voltage range.
• Capable of managing urgent customer escalations.

Responsibilities

• Perform diagnostics, maintenance, and repair work on high-power EV charging systems.
• Document repairs and provide feedback to service and development teams.
• Coordinate service interventions within assigned territory.

Skills

Technical certification in electrical engineering

Customer service orientation

Basic software and diagnostic skills

Communication abilities

IT infrastructure knowledge

Education

Technical certification

Job description

Seeking an experienced Field Service Technician to perform diagnostics, maintenance, and repairs on high-power EV charging systems. This role combines hands-on technical work with customer interaction and requires extensive travel.

Key Role Details

• Position Type: Full-time, Travel
  
• Industry: Electric Vehicle Infrastructure
  
• Location:Vancouver, BC
  
• Department: Service Operations
  
  

Key Responsibilities

• Execute diagnostic, maintenance, and repair work on charging systems
  
• Perform commissioning and periodic maintenance interventions
  
• Work independently and collaboratively to maximize repair efficiency
  
• Document repairs thoroughly and consistently
  
• Provide feedback to remote service and development teams
  
• Coordinate service interventions within assigned territory
  

Requirements

• 2+ years support role in EV charging industry or related such as solar, Battery Energy Storage System, etc.
  
• Experience as electrician in low-voltage range (up to 1,000V)
  
• Technical certification or experience in electrical engineering
  
• Basic software and diagnostic skills
  
• Full stack IT infrastructure knowledge (hardware, software, network, telecommunications)
  
• Proficiency in MS Office (Windows, Excel, Word)
  
• Strong customer service orientation
  
• Professional communication abilities
  
• Experience working under time pressure
  
• Ability to manage urgent customer escalations
  
• Ability to lift 75lbs (components and units)
  
• Capable of repeated ladder climbing
  
• Able to stand/walk for extended periods
  
• Valid driver's license
  
• Valid passport
  
• Flexibility for overtime work
  
• Willingness for domestic and international travel
  
• Available for flexible hours
  

Benefits