Field Service Technician

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers, and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long-term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems, and solutions for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values:

1. Culligan as One
2. Customers come first
3. Commitment to Innovation
4. Courage to do what's right
5. Consistently deliver exceptional results

About the Role

Reporting to the Director, Service & Supply Chain - Canada, the Field Service Technician is responsible for performing all service work on our filtered water systems, including bottle-less water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits.

Key Responsibilities

• Routinely changing water filters, cleaning and sanitizing water tanks, changing UV bulbs, and clearing waterlines.
• Visually inspecting for leaks and malfunctions.
• Troubleshooting product for required repairs.
• Professionally greet and interact with customers, explain what you are doing, explain the functionality of the coolers, and answer any customer questions.
• Completing assigned installation and service routes in an efficient manner.
• Communicating with your supervisor, customer service, dispatch, and other team members.
• Following company inventory and tracking procedures.
• Promoting and practicing proper safety procedures and correct use of company tools.
• Following company and customer safety policies and procedures.
• Maintaining and complying with company vehicle maintenance policy and procedures.

Qualifications & Skills

• Accredited high school diploma, business or trade school, or GED required.
• Must possess a valid driver’s license with an acceptable driving record.
• Experience working as a field technician considered an asset.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting.
• Final candidate must successfully complete a criminal background check.

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent.