Field Service Technician

Grimco, Inc.; Toronto; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading sign supply manufacturer is seeking a Field Service Technician in Toronto, Ontario. The role involves technical support, maintenance, and customer training. Ideal candidates will have a background in equipment troubleshooting and strong communication skills, alongside a commitment to customer satisfaction. This full-time position offers a competitive salary range and fosters employee development.

Benefits

Car allowance

Gas card

Employee development programs

Qualifications

• Previous experience in equipment installation or troubleshooting.
• Valid driver's license and personal vehicle for travel.
• Experience with ERP and CRM systems.

Responsibilities

• Perform maintenance on company product lines.
• Provide technical support and customer training.
• Document troubleshooting activities and warranty services.

Skills

Technical Support

Customer Service

Problem-Solving

Communication

Education

Completed post-secondary education

Tools

Hand tools

Power drills

Multi-meters

ERP and CRM systems

Microsoft Office Suite

Job description

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This range is provided by Grimco, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00 / yr - CA$60,000.00 / yr

Position Summary

As a Field Service Technician at Grimco, you will play a crucial role in ensuring customer satisfaction by providing expert technical support, troubleshooting, and maintenance for our equipment. You will be responsible for installing, diagnosing, repairing, and optimizing company product lines while developing strong customer relationships through hands-on service and technical expertise.

Additionally, you will act as a trusted resource, advising customers on best practices to maximize equipment performance. Your role will also involve supporting and mentoring new team members as needed.

This is a permanent full-time role, with hours of 8 : 30-5 : 00pm, and frequent travel.

Key Responsibilities

Technical Support & Maintenance

• Equipment Servicing : Perform preventative and corrective maintenance on Grimco’s product lines, ensuring optimal functionality.
• Diagnostics & Troubleshooting : Inspect, install, troubleshoot, and repair equipment to meet quality and performance specifications.
• Customer Support : Provide expert advice to customers on optimizing equipment operation and resolving technical issues efficiently.
• Warranty & Reporting : Document troubleshooting activities and warranty-related services.
• Remote & On-Site Assistance : Run diagnostics and resolve customer concerns through both on-site visits and remote support.

Customer Engagement

Technical Consultation : Act as the first-line resource for customer inquiries, providing guidance on equipment operation and process improvement.

Relationship Building : Develop and maintain excellent customer relations to ensure satisfaction and long-term loyalty.

Customer Training : Educate clients on best practices, software updates, and new features to enhance equipment usage.

Operational Excellence

Process Improvement : Participate in developing corrective actions that improve equipment reliability and efficiency.

Strategic Travel : Travel frequently to resolve operational or performance issues at customer locations.

Industry Knowledge : Stay up to date with new technologies, product advancements, and competitive trends in the industry.

Collaboration & Reporting

Team Coordination : Provide regular updates to managers and collaborate with internal departments to improve technical support strategies.

Strategy & Planning : Work closely with leadership to address key technical challenges and customer feedback.

Training & Development : Support the onboarding and mentoring of new technicians to ensure consistent service standards.

Requirements

Experience : Previous experience in equipment installation, troubleshooting, or technical support.

Technical Skills : Proficiency in using tools such as hand tools, power drills, multi-meters.

Education : Completed post-secondary education from an accredited college or university. Certifications for HP and Epson hardware / software are an asset.

Travel : Valid driver’s license and personal vehicle for FREQUENT travel to customer locations (car allowance and gas card provided). Must have a valid passport and ability to travel within Canada and the United States (as required).

Technology Proficiency : Experience with ERP and CRM systems; competency in Microsoft Office Suite.

Communication : Strong verbal and written communication skills with the ability to engage effectively with customers.

Problem-Solving : Critical thinking skills with a proactive approach to troubleshooting and resolving technical issues.

Adaptability : Ability to work independently in dynamic environments, taking initiative to meet customer needs.

Why Work at Grimco?

Grimco is a leading national wholesale sign supply manufacturer and distributor, with over 50 locations across North America. We provide top-quality products and industry-best service to the sign and graphics industry. Our offerings include traffic signs, digital print media, vinyl, banner materials, LED components, grand format printers, and much more.

We are proudly celebrating our 150th year—and we’re still growing! Grimco continues to evolve and lead the way in our industry.

We prioritize employee development , tailoring career paths to align with each individual’s talents, strengths, and interests.

We strongly believe in promoting from within —our top performers become our future leaders.

With a fantastic team across North America, we’re proud of our reputation as the most informed and educated supplier in the industry.

Our executives and managers are accessible , hands-on, and actively involved on the front lines of the business.

What Separates the Good from the Great at Grimco?

Those who thrive at Grimco bring determination, a competitive spirit , and a constant eagerness to learn . Our most successful team members are driven to deliver exceptional customer experiences , prepared to step into future leadership , and hungry to make a meaningful impact in a stable and growing company . These are the qualities we value in our distribution teams!

Want to Learn More?

Explore our story, our current journey, and our future vision at :

https : / / inspire.grimco.ca / careers

Grimco is proud to be an equal opportunity employer . We are committed to providing accommodations throughout the recruitment process. If you require any disability-related support, please let us know— we’re happy to work with you to meet your accessibility needs.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

Industries

Wholesale

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