Field Service Technician

Onico Solutions; Toronto; On-site; CAD 45,000 - 52,000; Full time

Job summary

A retail maintenance company in Toronto is looking for a Field Service Technician to manage kiosk maintenance and respond to service requests. The role involves performing routine service calls, conducting repairs, and maintaining strong relationships with store management. The position offers an annual salary of $45,000, plus a car allowance and benefits.

Benefits

Annual car allowance

Paid gas expenses

Benefits

Qualifications

• 1 year of advanced trouble-shooting skills (or equivalent education).
• Ability to deal with customers and employees at all levels.
• Able to work independently without supervision.

Responsibilities

• Re-stock and perform routine service on kiosks as needed.
• Perform on-call repairs or adjustments to kiosks when out of order.
• Respond to unscheduled service calls within four hours.

Skills

Advanced trouble-shooting skills

IT skills

Mechanical skills

Electro-mechanical skills

Computer skills

Job description

Field Service Technician

The Field Service Technician will serve as the primary contact with client’s retail customer locations. The Field Service Technician will be responsible for maintaining and performing kiosk maintenance and respond to service and repair dispatches as needed. The schedule for routine service calls is flexible.

Responsibilities

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule)
• Perform on-call repairs or adjustments to kiosks when out of order
• Unscheduled service calls are expected to be responded to in four hours with an ETA targeting on-site visits within 24 hours
• Install machines in the GTA
• Monitor territory reports daily for issues and contact stores to resolve connectivity or power issues
• Maintain inventory for re-stocking machines
• Conduct store meetings and interact with store staff / management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue
• Drive revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc
• Follow store safety rules and work in a safe and healthy manner
• Perform other duties as assigned by management

Qualifications

1 year of advanced trouble-shooting skills (or equivalent education)

IT, mechanical and / or electro-mechanical skills

Computer skills – ability to replace circuits / motherboards

Ability to deal with customers and employees at all levels

Able to work independently without supervision

Must have own computer / laptop

Must have a vehicle, valid driver’s license and auto insurance

This is a permanent position with an annual salary of $45,000.00 plus $6,000.00 annual car allowance, paid gas expenses and benefits.