Field Service Technician

Diebold Nixdorf; Regina; On-site; CAD 40,000 - 60,000; Full time

Job summary

A global tech company in Canada is seeking a Field Service Technician to install and maintain hardware and software on customer premises. The ideal candidate has 1-2 years of experience, strong communication skills, and a valid driver's license. Join a team focused on delivering secure consumer experiences and technology innovation.

Qualifications

• 1-2 years of relevant experience or equivalent in Field Services.
• Valid driver's license meeting fleet requirements.

Responsibilities

• Install, debug, and provide maintenance for hardware and software.
• Perform inspections, cleaning, repairs, and troubleshooting.
• Train customers on hardware/software usage.

Skills

Technical maintenance

Troubleshooting

Customer service

Communication skills

Education

Education or equivalent work experience

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Job Responsibilities

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Perform scheduled inspections, cleaning, minor repairs, and troubleshooting.
• Inspect products for correct operation, resolve issues, or escalate as needed.
• Schedule services, complete paperwork, and ensure customer satisfaction and understanding of product functionality.
• Gain familiarity with Field Service Technician practices and procedures.
• Perform incident handling, troubleshooting, hardware repairs, mechanical adjustments, software configuration, and installation.
• Conduct routine preventive maintenance and refill consumables.
• Handle IMAC/R tasks: install, move, add, change, and remove hardware/software.
• Train customers on hardware/software usage.
• Participate in ongoing hardware/software training and contribute to achieving KPIs.
• Assist with special projects as assigned.

Qualifications

• Education or equivalent work experience required.
• 1-2 years of relevant experience or equivalent in Field Services.
• Good communication skills, both written and verbal.
• Valid driver's license meeting fleet requirements.

About Us

Why join Diebold Nixdorf? Bright minds, technology, innovation, and business transformation. With over 23,000 employees across more than 130 countries, we harness future technologies to deliver secure, personalized consumer experiences that connect people to commerce. Our culture values collaboration, decisiveness, urgency, adaptability, and accountability.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability.

Note to recruitment agencies: We do not accept unsolicited resumes and are not responsible for fees related to them.

Our operations span multiple locations and legal entities. For more information on our locations, visit here.