Field Service Technician

BFG Enterprise Services; Quebec; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading technical services company in Quebec is seeking a Field Service Technician to provide connectivity and hardware support at customer sites. You will troubleshoot hardware in retail environments and travel as necessary. Ideal candidates will have a university degree in IT, CompTIA A+ Certification, and strong troubleshooting skills. Flexibility for shifts is required, and the role involves hands-on work with network infrastructure.

Qualifications

• 3-5 years of experience in IT field services or equivalent experience.
• Experience with POS systems in a retail environment.
• Valid driver’s license and clean driving record for company vehicle use.

Responsibilities

• Perform connectivity and hardware troubleshooting and repair.
• Travel as needed to support troubleshooting at customer sites.
• Prepare field reports as required.

Skills

Superb communication skills

Troubleshooting hardware

Networking knowledge

Flexible scheduling

Time management

Education

University degree in information technology

CompTIA A+ Certification

Tools

Remote management software

Network equipment (routers, switches)

Job description

Role:

Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.

Responsibilities and Duties:

• Perform connectivity and hardware troubleshooting and repair; perform Outlook setup and administration.
• Identify and repair hardware issues in a POS environment; replace scanners, scales, PIN pads, printers, and workstations.
• Ensure all on-site support services and repairs are completed by verifying operations, maintaining quality, and documenting work performed.
• Maintain a safe and organized work area by observing safety policies and applying safety training.
• Travel as needed to support troubleshooting at customer sites within the assigned area.
• Be available for rotational shifts (days, afternoons, evenings, weekends), including rotational standby 24/7.
• Prepare field reports as required.
• Liaise with Help Desk on escalated issues.
• Investigate and diagnose customer issues using technical expertise in a timely manner.
• Install, fish, dress, cross-connect, and terminate UTP, coaxial, and fiber optic cables.
• Identify cable pathways.
• Test, review, and troubleshoot installed systems.
• Install network infrastructure equipment such as switches, routers, servers, DSL modems, wireless access points, cameras, security systems, and manage network addressing.
• Troubleshoot cabling, hardware, and network issues in the field.
• Operate hand and power tools (e.g., drill).
• Apply proficient computer skills and solid knowledge of computer networking.
• Maintain a positive and professional attitude; communicate respectfully with all parties to resolve field issues.
• Work independently and collaboratively to achieve project and site objectives.

Occupational Requirements:

Technical Requirements:

• CompTIA A+ Certification.
• Minimum university degree in information technology or a related field.
• 3-5 years of experience in IT field services or equivalent experience.
• Experience with POS systems in a retail environment.
• Experience with remote management software is an asset.
• Experience troubleshooting cabling, hardware, and network issues in the field.
• Familiarity with network equipment (routers, switches, desktops, printers, servers).
• Valid driver’s license and clean driving record for company vehicle use.
• Ability to operate hand and power tools.
• Proficient computer skills and solid networking knowledge.

Personal Requirements:

• Excellent prioritization and communication skills.
• Ability to travel on short notice and work extended periods.
• Availability for rotating day/night shifts, standby, and on-call duties.
• Ability to lift up to 75 lbs.