Field Service Technician

Motor Coach Industries; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A transportation services company in Ottawa is seeking a Field Service Technician to provide on-site support, troubleshoot equipment issues, and maintain customer satisfaction. The role requires fluency in French and a minimum of 5 years of technical experience. Ideal candidates are proficient with PLC systems and available for 50% travel. The company offers competitive wages and benefits including health coverage and a pension plan.

Benefits

Competitive Wages

Optional Extended Health, Dental, and Vision Benefits

Pension Plan

Paid Holidays

Continuous learning environment

Ongoing employee development

Tuition subsidies for courses

Qualifications

• Minimum of 5 years of experience as a Certified Technician or equivalent.
• High-voltage experience is strongly desired.

Responsibilities

• Provide on-site technical support for customers.
• Investigate and report product issues.
• Communicate professionally with customers and coworkers.
• Stay current with training on vehicle systems.

Skills

Fluency in French

Problem-solving skills

Knowledge of PLC systems

Proficiency in Microsoft Office

Tools

Cummins Insite

DDDL

Allison DOC

Wabco Toolbox

Job description

POSITION SUMMARY

As a Field Service Technician, you will serve as an onsite mobile technician, traveling within your assigned territory under the guidance of the Regional Product Support Manager to troubleshoot and repair equipment, perform retrofits and campaigns, and efficiently manage all computer-based reporting and job logistics, with the goal of exceeding customer expectations while supporting broader company objectives.

WHY JOIN OUR TEAM:

• Competitive Wages.
• Optional Extended Health, Dental, and Vision Benefits
• Pension Plan
• Paid Holidays
• A continuous learning environment.
• Ability to advance your career with a growing company.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions

WHAT YOU WILL DO:

• Provide on-site technical and mechanical support at any location for customers and MCI/NF.
• Assemble, organize, and maintain all required company reports.
• Communicate openly and professionally with internal and external customers, management, and co-workers.
• Investigate, identify, and report product issues, including those related to supplier components.
• Recommend appropriate courses of action to resolve issues in coordination with relevant departments.
• Assist with controlled testing of components and installations as directed by Management, TSS, or Engineering.
• Stay current with training on vehicle systems to deliver top-level OEM support for all coach and vendor components.
• Identify and suggest improvements to technical bulletins, maintenance materials, and other technical publications.
• Resolve customer problems or complaints efficiently and in a timely manner to support both customer and company interests.
• Perform special assignments as required.
• Other duties as assigned

WHAT YOU NEED TO BE SUCCESSFUL:

• Must be fluent in French
• Minimum of 5 years of experience as a Certified Technician or equivalent trade professional
• Demonstrated strong problem-solving skills with technical and diagnostic challenges
• Proficient with Programmable Logic Controllers (PLC) systems and troubleshooting
• Skilled in Microsoft Office applications, including Excel, Word, and Outlook
• Experienced using industry-standard diagnostic software such as Cummins Insite, DDDL, Allison DOC, and Wabco Toolbox
• High-voltage (HV) experience strongly desired, including medium/high voltage equipment, substation, and transmission systems
• Certification or licensing meeting applicable state and provincial requirements for technician work
• 50% Travel
• Must have a valid passport