Field Service Technician

Quench USA, Inc.; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in providing filtered water solutions seeks a Field Service Technician in Ottawa. Responsibilities include installations, routine maintenance, and troubleshooting of water systems. Ideal candidates will have a high school diploma and customer service experience, with fluency in French required.

Qualifications

• Experience as a field technician preferred.
• Fluency in French is required.
• Must possess a valid driver's license with acceptable driving record.

Responsibilities

• Perform service work on filtered water systems, including installations and maintenance.
• Routinely change water filters and troubleshoot products for repairs.
• Interact positively with customers and explain service procedures.

Skills

Customer Service

Troubleshooting

Safety Procedures

Education

High school diploma or GED

Job description

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About The Role

Reporting to the Field Service Manager, the Field Service Technician is responsible for performing all service work on ourfiltered water systems, including bottle less water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includesinstallations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits.

Key Responsibilities:

• Routinely changing water filters, cleaning and sanitizing water tanks, changing UV bulbs and clearing water lines
• Visually inspecting for leaks and malfunctions
• Troubleshooting product for required repairs
• Professionally greet and interact with customers, explain what you are doing, explain the functionality of the coolers, and answer any customer questions
• Completing assigned installation and service routes in an efficient manner
• Communicating with your supervisor, customer service, dispatch, and other team members
• Following company inventory and tracking procedures
• Promoting and practicing proper safety procedures and correct use of company tools
• Following company and customer safety policies and procedures
• Maintaining and complying with company vehicle maintenance policy and procedures
  
  
  

Qualifications & Skills:

• Accredited high school diploma, business or trade school, or GED required
• Must possess a valid driver’s license and with acceptable driving record
• Experience working as a field technician considered as an assed
• Fluency in French is required
  
  
  

Additional Information:

• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check
  
  
  

Employee Referral Program

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team.

To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637