Field Service Technician

STP Nuclear Operating Company; Mississauga; On-site; CAD 33,000 - 35,000; Full time

Benefits offered by this job

Commission

Company vehicle

Job summary

East Penn Canada is seeking an Industrial Field Service Technician to perform preventative maintenance and repair of battery and charger systems at customer sites in the Mississauga region. Strong focus on safety, timely service, and accurate reports.

The role requires 3+ years in technical service, forklift experience, and excellent English communication. Responsibilities include on-site inspections, maintenance, minor repairs, and opportunities to upsell additional solutions.

Qualifications

• Strong mechanical or electrical aptitude.
• 3+ years in a technical service role.
• At least 1 year forklift operation experience.
• Excellent English communication.
• Strong troubleshooting skills.
• Ability to identify sales opportunities.
• Pre-employment background checks required.

Responsibilities

• Travel to customer locations for battery and charger inspections and to prepare detailed service reports.
• Perform tests on material handling equipment batteries to determine health and maintenance needs.
• Perform preventative maintenance tasks on batteries including washing, acid neutralization and watering.
• Repair battery cables, connectors, watering systems and accessories as required.
• Communicate inspection results to customer contacts and propose follow-up work.
• Assist in in-shop activities such as pre-delivery inspections and installing monitoring devices.
• Maintain logs of service activities, visits and inspections.
• Identify upsell opportunities and discuss with customer contacts.

Skills

Technical service

Forklift experience

English communication

Problem solving

Customer service

Upselling/cross-selling

Driver's license

Background checks

Job description

The Industrial Field Service Technician is responsible for performing preventative maintenance and repair of industrial material handling equipment batteries and charger systems at East Penn Canada customer locations. This role directly contributes to customer satisfaction by ensuring timely, accurate, and professional maintenance and repair services, while maintaining compliance with all East Penn and client site safety and environmental regulations, policies, and procedures.

Key Responsibilities

• Perform daily in-territory travel to customer locations to carry out battery and charger inspections, execute maintenance tasks, and prepare detailed service reports for a wide range of East Penn Canada’s industrial clients
• Conduct a variety of tests and inspections on material handling equipment batteries to determine overall battery health and maintenance requirements
• Perform various preventative maintenance tasks on batteries, including washing, acid neutralization, and watering, as required
• Complete minor repairs on battery cables, connectors, watering systems, and accessories, as required
• Recommend follow-up repairs and part replacements as appropriate, and communicate all inspection results to the customer’s main point of contact
• Participate in occasional in-shop activities, such as conducting pre-delivery product inspections and installing battery monitoring devices, status indicator lights, and other similar accessories
• Install, test, repair, and maintain battery watering systems
• Change de-ionizer filters and prepare scrap batteries for transportation
• Maintain daily logs of service activities, client visits, time tracking, and inspection results
• Identify opportunities for upselling/cross‑selling based on service findings and communicate these to customer points of contact
• Maintain service vehicle based on company standards, and regularly monitor stock levels for parts, tools, and equipment
• Develop strong business relationships with customer base and act as a trusted technical advisor
• Participate in the development of service programs within the assigned territory

Experience & Qualifications

All East Penn Canada Field Service Technicians receive full battery and charger training, but a strong foundation and background in the following will set you up for success:

• Strong mechanical or electrical aptitude (preference given to those with electrical or mechanical technician experience or education)
• 3+ years’ experience in a technical service-related role, preferably in the field
• Minimum of one year experience operating forklifts (certification not required, experience only)
• Extremely strong communication skills in English (reading, writing, speaking) with the confidence and ability to provide clear product information to customers
• Excellent technical problem solving and mechanical/electrical troubleshooting skills
• Exceptional customer service focus, strong desire to create positive customer experiences, and ability to build lasting professional partnerships with customer contacts
• Experience identifying sales opportunities (upselling/cross‑selling) and comfort speaking to how upgraded systems would support business output for the customer would be beneficial
• Previous transportation of dangerous goods training a strong asset

Additional Considerations

• As this role requires regular use of a company service vehicle, the incumbent must hold a Class 5 driver’s license with a clean driver’s abstract
• Pre-employment background checks are a condition of employment for all East Penn Canada employees and may include, but are not limited to, criminal record checks, professional reference checks, and driver’s abstracts
• The expected hourly rate for this role is $24.00 - 25.50, plus commission (exact hourly rate offered to the successful applicant will be determined by the candidate's experience, education, related knowledge, skills, and abilities, as well as internal equity and alignment with market data)