Field Service Technician

Eaton; Greater Sudbury; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading electrical solutions company is looking for a Field Service Technician in the Greater Sudbury area. This remote role requires approximately 50% travel. Responsibilities include servicing uninterruptible power supplies and providing technical support to customers. Candidates should have an electrical-related degree or certification and a valid driver's license. Strong customer focus is essential for success in this position.

Benefits

Company vehicle

Tools and equipment provided

Health and Welfare benefits

Retirement benefits

Qualifications

• Minimum one year of experience with UPS or battery technologies.
• Must possess a valid driver's license.
• Candidates must reside within 80km of Sudbury, North Bay, Sault Ste Marie, or Timmins.

Responsibilities

• Perform emergency and preventive maintenance and installation on a 24/7 on-call basis.
• Provide technical support to customers on operational or maintenance aspects.
• Responsible for on-site or in-house servicing and repair of company products.

Skills

Customer focus

Time management

Problem-solving

Communication

Education

University degree or college diploma in Electrical, Electronics, Engineering Technology or related discipline

Red Seal (309A) Interprovincial Journeyman Electrician Certification/Ticket

Tools

Microsoft Office Suite

Job description

Overview

Eaton's Electrical Engineering Services & Systems (EESS) - Canada division is currently seeking a Field Service Technician. This position will support the Northern Ontario territory. This is a remote role with approximately 50% travel. Company vehicle, tools, cell phone, laptop, and work boot allowance are provided.

Who we are: We are dedicated to providing top-notch electrical solutions and services to our clients. Our site is a hub of innovation and excellence, where a team of skilled professionals work collaboratively to deliver high-quality services and solutions. Our group specializes in a wide range of electrical services, including system design, installation, maintenance, and troubleshooting. We pride ourselves on our ability to tackle complex electrical challenges and provide reliable solutions that meet the unique needs of our clients.

Who We Are As a Field Service Representative, you will be an integral part of our team, working on-site with clients to ensure their electrical systems are operating efficiently and safely. You will have the opportunity to work with cutting-edge technology and be part of a team that values problem-solving, efficiency, and continuous improvement. Joining EESS-Canada means being part of a dynamic and supportive team that is committed to professional growth and development. We believe in fostering a collaborative environment where every team member\'s contributions are valued and recognized.

You will be responsible for servicing uninterruptible power supplies and batteries and other company electronic-based products in a high voltage environment at the customer’s site. The service area is primarily in the Northern Ontario region and will have the Sudbury, ON facility as the local sales office.

Responsibilities

• Perform emergency and preventive maintenance and installation on a 24/7 on-call basis with regional responsibility.
• Responsible for performing on-site or in-house servicing and repair of company products.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Serve as customer contact on technical and service-related problems.
• Provide technical support to customers on operational or maintenance aspects of system equipment and serve as the customer contact on technical and service-related problems.

What will make you successful?

The ideal candidate demonstrates strong customer focus and time management skills while handling complex assignments, which require sound judgment and initiative. You excel in resolving problems and making thoughtful recommendations, supported by excellent communication with customers. Your ability to build effective customer relationships is key to driving successful outcomes. We are looking for candidates who are diverse in their backgrounds, perspectives, and experiences, and who can bring fresh and innovative ideas to our team.

Qualifications

Required (Basic) Qualifications:

• University degree or college diploma from an accredited institution in Electrical, Electronics, Engineering Technology or related discipline OR Red Seal (309A) Interprovincial Journeyman Electrician Certification/Ticket
• Minimum one (1) year of experience with UPS (uninterruptable power supplies) OR battery technologies OR electronics
• Must possess a valid driver\'s license.
• Candidates must reside within 80km of one of the following locations: Sudbury, ON; North Bay, ON; Sault Ste Marie, ON or Timmins, ON to be considered.
• Candidates must be able to work in Canada without corporate sponsorship now and in the future.
• Required to travel to US for product and safety training when necessary

Preferred Qualifications:

• Proficiency with Microsoft Office Suite.
• Basic understanding of UPS rectifiers or inverters
• Basic understanding of electrical distribution systems and schemes

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.