Field Service Technician

Toshiba International Corporation; Edmonton; Remote; CAD 65,000 - 85,000; Full time

Job summary

A leading technology company in Canada is seeking a Field Service Technician. You will troubleshoot and repair Toshiba's standard products, requiring over 80% travel. Ideal candidates have 3-7 years of experience in industrial power electronics and strong product knowledge. The role also involves providing customer support and maintaining detailed reports. This is a full-time position with a focus on engineering and customer service.

Qualifications

• 3-7 years of experience in troubleshooting and repairing industrial power electronics.
• Experience with adjustable speed drives or AC induction motors preferred.
• Knowledge of tools such as oscilloscopes and volt meters.

Responsibilities

• Work independently and travel to customers' locations.
• Maintain profitability with timely reports.
• Provide technical support for Toshiba products.

Skills

Troubleshooting industrial power electronics

Repairing industrial power electronics

Customer interaction

Product knowledge of Toshiba standard products

Education

Associates degree or technical degree

Tools

Oscilloscopes

Volt meters

Electronic test equipment

Job description

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Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls, and power electronics products. Many of these products are designed, built, and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a fully integrated manufacturing process from research and development, design, engineering, production, and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself through its commitment to quality and reliability, building products to perform in the most challenging conditions. From raw materials to finished products, we ensure exacting quality, engineering excellence, and stringent testing to meet domestic and international standards.

Job Summary:

The engineer applies technical knowledge and interpersonal skills to understand customer and product issues, propose solutions, and execute repairs. Tasks include troubleshooting, diagnosis, and repair of products both in the field and in-house. The role requires following departmental procedures and preparing reports and documentation. Customer support assistance may also be provided.

Responsibilities:

• Work and travel independently, following all policies and working with specific Toshiba products.
• Maintain profitability by submitting thorough reports and expenses promptly.
• Understand and adhere to the scope of work assigned.
• Focus on Toshiba’s standard products.
• Handle all customer interactions in the field, including reports, requests, and documentation regarding Toshiba's standard products.
• Possess product knowledge to provide technical support.
• Troubleshoot and repair Toshiba’s standard products.
• Perform startup and commissioning on Toshiba's standard products.
• Complete inspections on simple nonstandard products.
• Travel domestically and internationally, with over 80% travel expected.

Travel: Over 80%

Skills and Experience:

• 3-7 years of experience in troubleshooting and repairing industrial power electronics.
• Experience with adjustable speed drives or AC induction motors preferred.
• Knowledge of tools such as oscilloscopes, torque wrenches, volt meters, electronic test equipment, chart recorders, high voltage test equipment, and computer interfaces.

Education and Training: Associates degree, technical degree, military power electrical training, or electrical apprenticeship preferred.

Seniority level: Associate

Employment type: Full-time

Job function: Engineering and Customer Service

Industry: Appliances, Electrical, and Electronics Manufacturing