Field Service Technician

TRUMPF; Calgary; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join an innovative high-tech company dedicated to transforming the manufacturing industry. As a Field Service Technician, you will play a vital role in installing, maintaining, and troubleshooting cutting-edge equipment. This position offers the opportunity to travel extensively, both domestically and internationally, allowing you to engage with clients and showcase your expertise. With a strong focus on customer satisfaction and technical excellence, you'll be part of a dynamic team that values creativity and problem-solving. If you're ready to embrace challenges and make a significant impact in a forward-thinking environment, this role is perfect for you.

Qualifications

• 2+ years of experience in technical service or field service required.
• Strong electrical and computer systems experience with diagnostic skills.

Responsibilities

• Install, maintain, troubleshoot, and repair equipment with high quality.
• Travel up to 100% for customer training and support.

Skills

Problem-solving

Organizational skills

Diagnostic skills

Customer service

Technical service

Education

Two-year technical school degree in Engineering

Experience in computer software/file management

Tools

Electrical measuring tools

Hand tools

Measurement tools

Job description

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 80 TRUMPF locations.

Field Service Technician Responsibilities

1. Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.
2. Demonstrate and train customers in the use and repair of TRUMPF machines in a complete and organized manner.
3. Travel up to 100%, including regional, national, and international travel.
4. Complete basic retrofits, software installations, and customer training.
5. Troubleshoot and remedy complex issues.
6. Work independently to resolve technical problems and maintain good relationships with customers.
7. Use relevant electrical measuring tools efficiently for troubleshooting.
8. Submit required weekly TRUMPF reports in a complete and organized manner.
9. Participate in training lasting approximately 6 months with ongoing training on existing and new products each year.
10. Must be able to lift 70 pounds without aid.

Travel Requirements

1. Must be located, or have the ability to relocate, within 45 minutes of a major International Airport.
2. 100% travel required, both internationally and domestically.
3. Perform extensive travel as needed, including but not limited to Monday through Friday.
4. Some weekend work as needed.

Experience/Education

1. Two-year technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software/file management is advantageous.
2. 2 or more years of experience in technical service, field service, repair, or customer service required.
3. Strong electrical and computer systems experience and a high level of diagnostic skills.
4. Previous experience with robotics, lasers, automation systems, or mechatronics.
5. Previous experience with hand tools and measurement tools.
6. Must have strong problem-solving and excellent organizational skills.

We look forward to seeing your resume!