Field Service Technician

RHI Magnesita N.V.; Brantford; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading global supplier of refractory products is seeking a Field Service Technician in Ontario. This role involves maintaining advanced robotic systems and supporting inventory management in extreme industrial environments. Candidates should have an engineering degree or equivalent experience and strong communication skills. Competitive compensation and benefits are offered, alongside opportunities for growth within the company.

Benefits

Competitive compensation package

Health and dental care benefits

Company-reimbursed fitness memberships

Education reimbursement and continuous learning opportunities

A safety-first culture in a heavy industrial environment

Opportunities for growth and promotion

Qualifications

• Ability to work in a heavy industrial environment.
• Valid driver’s license and access to a personal vehicle.
• Willingness to learn and support team members.

Responsibilities

• Maintain and repair equipment, including robotic systems like the Terminator.
• Collect and analyze monthly KPIs.
• Coordinate inbound logistics and demand planning.

Skills

Strong communication skills in English

Flexibility with on-call, overtime, and weekend work

Familiarity with steel industry and heavy industrial environments

Safety-focused mindset and PPE compliance

Proficiency in MS Office

Experience with ERP/MRP systems

Education

Engineering degree preferred or equivalent industrial experience

Tools

SAP knowledge

Job description

Field Service Technician

This is more than a maintenance job—it’s a chance to work directly with RHI Magnesita’s most advanced robotic systems, including our proprietary “Terminator” machine. As a Service Technician, you’ll be the face of RHIM at the customer site, responsible for equipment maintenance, inventory support, and performance tracking. You’ll play a key role in ensuring our high-performance refractory products and systems deliver exceptional results in one of the world’s most extreme industrial environments

What We Offer

• Competitive compensation package
• Health and dental care benefits
• Company-reimbursed fitness memberships
• Education reimbursement and continuous learning opportunities
• A safety-first culture in a heavy industrial environment
• Opportunities for growth and promotion within a global leader

What You’ll Do

• Maintain and repair equipment, including robotic systems like the Terminator
• Support refractory application and inventory management
• Advise refractory crew and report quality or application issues
• Collect and analyze monthly KPIs and support follow-up actions
• Generate and present CPP Results Meeting Reports
• Maintain web-based inventory control systems and conduct physical counts
• Coordinate inbound logistics and demand planning
• Report on melt shop performance and update CPP tools
• Collaborate effectively with internal teams and customer personnel
• Learn new activities to prepare for future advancement
• Work effectively with unionized personnel
• Flexibility to work weekends when required

What You Bring

Education & Experience:

Engineering degree preferred or equivalent industrial experience

Skills & Abilities:

Strong communication skills in English

Flexibility with on-call, overtime, and weekend work

Familiarity with steel industry and heavy industrial environments

Safety-focused mindset and PPE compliance

Proficiency in MS Office (Outlook, Excel, Word, PowerPoint)

Experience with ERP/MRP systems; SAP knowledge is a plus

Valid driver’s license and access to a personal vehicle

Willingness to learn and support team members

Physical Requirements:

Ability to stand, sit, kneel, stoop, and lift light to moderate loads

Use of PPE including helmet, vest, gloves, glasses, and steel-toe boots

About the Company

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices.

RHI Magnesita’s team in North America helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures. With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years.

Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region.

Equal Opportunity Statement

RHI Magnesita is committed to employment equity and diversity in the workplace. We welcome applications from all qualified individuals, including those from underrepresented groups. Accommodations are available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).