Field Service Technician

Wellness Shop; Barrie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A wellness solutions provider in Barrie, Ontario, seeks a Field Maintenance Technician to maintain and repair wellness products. Crucial responsibilities include engaging with customers, diagnosing issues, and ensuring satisfaction. The ideal candidate has 1-2 years of experience, technical skills, and a customer-first attitude. This full-time position offers competitive pay, benefits, and opportunities for ongoing training and development in a supportive environment.

Benefits

Competitive compensation including bonuses

Comprehensive benefits package

Paid training with ongoing professional development

Company vehicle and mobile devices provided

Employee discounts on wellness products

Supportive team culture

Qualifications

• 1-2 years of hands-on experience in field service or related technical field.
• Experience with hot tubs or wellness equipment is a plus.
• Valid driver’s license with a clean driving record.

Responsibilities

• Maintain and repair customers’ wellness products.
• Engage with customers to suggest suitable services and products.
• Complete scheduled maintenance services in compliance with company standards.

Skills

Problem-solving skills

Time management skills

Verbal communication

Written communication

Customer-first attitude

Education

High school diploma or equivalent

Technical certification or experience in relevant field

Tools

Diagnostic tools

Job description

Company Overview

At Wellness Shop, we are passionate about helping customers create the ultimate wellness experience at home. From hot tubs to infrared saunas, cold plunges, and more, we are dedicated to delivering exceptional products and services that enhance our customers' well-being. As a trusted industry leader, we pride ourselves on innovation, excellence, and a customer-first approach.

Position Summary

Wellness Shop is seeking a motivated and skilled Field Maintenance Technician to join our award‑winning team. You will play a pivotal role in maintaining and repairing our customers’ wellness products, ensuring their satisfaction at every interaction. Success in this role is measured by your ability to diagnose and repair efficiently, deliver exceptional service, and meet on‑site sales opportunities to match customer needs.

Location: Barrie, Ontario

Reason for vacancy: current Backfill

Expected hiring hourly rate: $22 to $25/hr. With bonuses and commission

Sales & Service

• Attending and completing all service appointments assigned to you in a given day
• Completing scheduled maintenance services in compliance with company procedures and standards and communicating all work completed
• Recording all products consumed or requesting products where necessary and ensuring the return appointment is scheduled
• Ensuring that all information is accurately added to the system, all errors are promptly communicated to the Service Coordinator
• Engage with customers to suggest the best matched services & products to meet the customers’ needs
• Progressing to achieve performance metrics

Operations

• Maintaining the outside/inside of your company vehicle, keeping it clean and organized, inventory is up to date and accurate
• Ensuring all documentation is organized and available for your manager to review at all times
• Adhere to all company policies, including dress code and code of conduct, while representing the company on‑site
• Participate in regular team meetings, sharing insights and feedback to improve team performance
• Take responsibility for service quality and resolve any mistakes proactively

Coaching & Ongoing Training

• Engaged to participate in training & coaching sessions when asked by your manager or member of the senior leadership team
• Preparing for and actively participating in performance reviews
• Staying current with the newest releases of products, parts and technical bulletins from our manufactures
• Staying aware of changes and complying with all new and existing standard operating procedures

Qualifications

• High school diploma or equivalent; technical certification or experience in plumbing, electrical, HVAC or other relevant technical field
• At least 1-2 years of hands‑on experience in field service, maintenance, or a related technical field
• Proficiency in using diagnostic tools and understanding mechanical/electrical systems
• Experience with hot tubs, saunas, or related wellness equipment is a plus
• Strong problem‑solving and time management skills
• Excellent verbal and written communication skills
• A customer‑first attitude with the ability to build rapport and trust

Other Requirements

• Valid driver’s license with a clean driving record
• Clear criminal background check
• Willingness to travel locally to customer sites

Why Join Wellness Shop?

• Competitive compensation including bonuses and commission depending on performance
• Monthly bonus opportunities based on revenue and value‑added sales
• Annual incentive programs
• Comprehensive benefits package, including health, dental
• Paid training with ongoing professional development opportunities
• Company vehicle, mobile devices (iPhone and iPad) provided
• Company uniform & gear provided
• Employee discounts on premium wellness products
• Supportive team culture with opportunities for career growth

Wellness Shop is proud to be an equal opportunity employer, celebrating diversity and inclusivity. Join us and help bring the best in wellness to our customers’ homes!

Selected candidates will complete a background check and references as part of the hiring process.

The Wellness Shop is committed to a fair and transparent recruitment process. While AI tools assist us in identifying and communicating with candidates, applications are reviewed and assessed by our team to ensure a thorough evaluation of all candidates.

Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Benefits: Dental care, Extended health care, Paid time off

Work Location: In person