Field Service Team Lead

Qualus, LLC; Ontario; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Service Team Lead, where you will oversee field service operations for electrical power distribution. This role involves providing technical support, mentoring field teams, and ensuring adherence to safety protocols. You will engage with customers to deliver tailored solutions, manage projects, and contribute to the energy transition. With a commitment to innovation and sustainability, this position offers a unique opportunity to impact the power services industry positively. If you are passionate about technology and teamwork, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Time Off

Parental Leave

Short and Long-Term Disability

Qualifications

• 5+ years of experience in electrical power distribution equipment.
• Ability to read and interpret electrical drawings and schematics.

Responsibilities

• Provide technical assistance and oversight in field service operations.
• Ensure adherence to safety protocols during job execution.

Skills

Field Service Engineering

Electrical Power Distribution

Troubleshooting

Technical Communication

Interpersonal Skills

Education

Electrical Technician Certification

EET, BSEE/BSME

Tools

Microsoft Office

Test Equipment

Job description

Position Overview

Power your future with Qualus as a Field Service Team Lead. As a Field Service Team Lead, you are responsible for providing field service oversight, support, and consultation in the areas of acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide the best technical solution to solve the customer issue. You will manage and complete assigned jobs in collaboration with technicians and field engineers. This position will serve as a liaison/mentor to the field team.

Responsibilities

• Provide field service engineering and technical assistance to customers in areas of installation, testing, startup, maintenance, repair, training, and modification of electrical power distribution equipment.
• Provide technical understanding to others for testing power apparatus and protection and controls equipment including relays, circuit breakers, transformers, motor control equipment, and related switchgear in the field.
• Read and properly interpret electrical drawings (e.g., single line drawings, AC and DC schematics, panel wiring diagrams, and panel layout drawings).
• Write procedures and/or test plans in support of maintenance and construction activities.
• Test, including (without limitation): reading/verifying all voltage and current inputs to electrical equipment which can include apparatus, relays, and SCADA equipment.
• Perform routine troubleshooting and repair of apparatus, relaying, and control equipment.
• Oversee and/or lead commissioning activities as it relates to power equipment.
• Ensure proper process and adherence to all company, industry, and client safety protocol and standards as it relates to job preparation and execution.
• Plan, schedule, and complete test activities efficiently, on time, without service interruptions.
• Review technicians' field time reports and job documentation to ensure accuracy for jobs assigned.
• Support in identifying and securing equipment and manpower needs for shop/field.
• Provide Project Technical Support to Field Service personnel.
• Provide technical insight to the sales team as needed.

Qualifications

• Minimum of 5 years of field experience in installation, testing, startup, maintenance, repair, training, and modification of electrical power distribution equipment.
• Experience in any of the following related areas is desirable: substation design (including protection & control engineering); substation construction; substation commissioning; SCADA/Fault Data/SER/Integration-Automation equipment installation and testing; and/or power distribution equipment.
• Knowledge of 3 phase power systems; power system protection & control schemes; test equipment; and test equipment software.
• Familiarity with test equipment and tool/wiring usage; interpretation of wiring and elementary diagrams; basic test skills to perform duties listed above; and basic PC skills.
• Ability to quickly learn and apply test procedures for various types of substation equipment; communicate effectively with diverse groups, tailoring communication for audience and situation.
• Electrical technician, Electrical master, NETA or NICET certifications preferred.
• Technical School, EET, BSEE/BSME or 5-10 years of related experience.
• Ability to perform regular field work both indoors and outdoors.
• Strong interpersonal skills, communication skills, business acumen, and management ability.
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Valid Driver’s license and good driving record.

Company Overview

Qualus is a leading pure-play power services firm and innovator at the forefront of the energy transition and transformation, with differentiated capabilities across grid modernization, resiliency, security, and sustainability. The firm partners with utilities, commercial, industrial, data center, and government clients, and renewable and energy storage developers, offering comprehensive solutions through boutique and integrated advisory, planning, engineering, digital solutions, program management, and specialized field services. Qualus also provides software and technology-enabled services and develops breakthrough solutions for critical power industry challenges such as distributed and variable resource integration, emergency management, and secure data exchange. The firm has nearly 1,600 professionals, with offices throughout the U.S. and Canada.

Qualus benefits offered include Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Parental Leave, Paid time off, and Holidays, for those who qualify.

EEO Statement

At Qualus, we believe everyone has value; and that the diversity and inclusion among our teams is what sets us apart for optimal success. We put people first because we care. To view a copy of the Qualus Equal Opportunity and Affirmative Action Policy Statement, click here.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process, and need an alternative method for applying, please email [e-mail].