Field Service Support Analyst

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We have a fantastic full-time opportunity in Engineering Field Service for a Service Support Analyst to help support the team by providing service to a variety of duties. You will be trained on inspection & claim systems and process workflow, as well as understanding of insurance principles, products, and terminology. In this critical role you will be responsible for the administrative tasks for our fee for inspection service & data entry type work on inspection database and claim systems. You will play an important role within our engineering field service team while directly impacting our customers’ experience.

What You’ll Do:

1. Provide administrative support for our fee for inspection service program including quoting of fees and corresponding with external partners & internal inspectors.
2. Manage internal inspection database - data entry, inspection ordering, and maintain data integrity.
3. Perform external database upload and record update.
4. Create and assign claims on Claim Center.
5. Other administrative tasks when required.

What You’ll Bring:

1. Post-secondary or equivalent experience required.
2. Completion or working towards a related educational diploma/degree/accreditation.
3. 2 plus years of related experience in administrative and or support function.
4. Insurance background would be ideal.
5. Able to work within a fast-paced environment and work well under pressure.
6. Mindful of making deadlines, results-oriented.
7. Ability to multitask.
8. Quick study/learning curve.
9. Ability and willingness to work with repetitive tasks and keep focused, with a good level of accuracy & speed.
10. Excellent technical aptitude with web-based and in-house systems and databases, good working knowledge of Microsoft Office Suite.
11. Strong attention to detail, accuracy is a critical component for success in this role.
12. Superior organization, time-management, and the ability to adapt in a dynamic priority changing environment.
13. Strong ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.
14. Need to be confident and comfortable to manage a healthy level of autonomy.
15. Vested interest in learning and building a career in the general insurance space.
16. Effective in a culture of teamwork, collaboration, and accountability; a person who encourages cooperation across the organization.
17. Bilingualism (English & French) an asset.

What You’ll Get:

1. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
2. Competitive vacation package with the option to purchase 5 extra days off per year.
3. Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
4. Corporate wellness programs to support our employees’ physical and mental health.
5. Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Education Required

College Secondary School Diploma
Post Secondary Education