Field Service Supervisor

Total PowerGen Solutions; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leader in power solutions is seeking a Field Service Supervisor to lead a team of technicians. Candidates must have over 5 years in the generator industry, excellent technical and people skills, and the ability to ensure high-quality service delivery. This role requires travel and effective communication to support team performance and safety standards.

Qualifications

• 5+ years of Service Technician experience in generator industry required.
• Strong HR management, interpersonal, and customer service skills.
• Valid BC Driver’s License in good standing.

Responsibilities

• Lead and mentor Field Service Technicians.
• Conduct regular Safety Audits.
• Act as a technical resource for field issues.
• Manage technician performance and accountability.

Skills

Service Technician experience

Microsoft Office knowledge

HR management skills

Team building

Excellent communication

Problem solving

Organizational skills

Job description

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Responsibilities

• Reporting to the Field Service Manager, the Field Service Supervisor is responsible for providing leadership and guidance to our Field Service Technicians. The Field Service Supervisor will foster a positive and safe work climate for our customers, technicians, co-workers, and management.
• Report directly to the Field Service Manager (FSM) supporting a predetermined Service Area.
• Provide mentorship, coaching and direction to a team of Field Service Technicians in order to provide exceptional customer service to your Service Area.
• Complete regular on-site Safety Audits to ensure that a Safety-First Culture is continuously maintained.
• Provide technical and procedural coaching and mentoring.
• Act as an escalation resource for any and all technical field issues that may arise during the execution phase of our work.
• Provide direction and support to Technicians holding them accountable for quality, productivity, and customer service.
• In collaboration with the dispatch team, provide feedback to help ensure that Technician time is optimized while ensuring the right Technician with the right skills for the job is dispatched.
• Administer and maintain the Core Competencies of your team to ensure our workforce is Best-in-Class in terms of technical ability and safety standards.
• Commit time daily while ensuring accuracy.
• Perform technician one-on-ones, performance management and employee development.
• Provide direct feedback to the FSM in order to maintain technician Scorecards in an effort to maintain High Performance Culture.
• Perform random site audits to ensure that our services consistently achieve the highest standards in our industry.
• Ensure that all employees work together and communicate in such a way that will avoid problems and disputes, always putting the Customer first. Prioritize duties for all field employees.
• Project manage and act as senior technical resource on complex startups and repairs.
• Other tasks and responsibilities may be required from time to time consistent with the position of Service Manager and the job description and duties set out above.

What You Need (Requirements)

• 5+ years of Service Technician experience in generator industry required.
• Excellent working knowledge of Microsoft Office and computers.
• Valid BC Driver’s License in good standing and personal vehicle insurance.
• Strong HR management, interpersonal, and customer service skills.
• Team building, coaching, training, with the ability to coordinate activities, and improve task efficiency.
• Excellent communication; verbal and written.
• Problem solving, negotiation, decision making, and judgment.
• Excellent organizational skills with strong multi-tasking capabilities.
• Travel and overtime as required. Participation in the after-hours on call rotation required.
• In the case of power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions

• Travel will be required. A valid passport and ability to enter the US may be required on occasion.
• Manual dexterity is required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 40lbs. may be required.