Field Service Supervisor

Shermco Industries, Inc.; Burnaby; On-site; CAD 70,000 - 85,000; Full time

Job summary

A prominent service provider in Burnaby is seeking a Field Service Supervisor to oversee department performance metrics, lead business development efforts, and ensure adherence to safety policies. The ideal candidate has 5+ years of leadership experience in a related industry, a strong background in P&L analysis, and excellent communication skills. This full-time position offers opportunities for mentorship and team leadership.

Qualifications

• 5+ years of leadership experience in a related industry.
• Ability to mentor and lead technical teams.
• Valid driver's license with a clean driving record.

Responsibilities

• Monitor and analyze department performance metrics.
• Participate in annual business plans.
• Lead business development efforts.

Skills

Leadership experience

P&L analysis

Mentoring and coaching

Communication skills

Microsoft Office Suite proficiency

Education

High school diploma required

Bachelor’s degree in business or engineering preferred

Job description

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• Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.
• Review departmental P&L reports, identify trends, discrepancies, and implement corrective actions where needed.
• Participate in the development and execution of annual business plans.
• Lead business development efforts, providing strategic direction and oversight to the sales team.
• Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.
• Promote and enforce company safety policies and ensure participation in new hire and annual safety training.
• Maintain adherence to quality standards and ensure all work follows Standard Operating Procedures.
• Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions.
• Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement.
• Mentor and develop subordinate managers to strengthen leadership and technical capabilities.
• Perform other duties as needed to support organizational success.

Overview

Job Title : Field Service Manager

Job Location : Employment Type :

Responsibilities

Responsibilities :

Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.

Review departmental P&L reports, identify trends, discrepancies, and implement corrective actions where needed.

Participate in the development and execution of annual business plans.

Lead business development efforts, providing strategic direction and oversight to the sales team.

Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.

Promote and enforce company safety policies and ensure participation in new hire and annual safety training.

Maintain adherence to quality standards and ensure all work follows Standard Operating Procedures.

Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions.

Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement.

Mentor and develop subordinate managers to strengthen leadership and technical capabilities.

Perform other duties as needed to support organizational success.

Qualifications

Qualifications :

High school diploma required; Bachelor’s degree in business, engineering, or related field preferred.

5+ years of leadership experience in a related industry (e.g., NETA testing, power systems, electrical services).

Demonstrated ability to mentor, coach, and lead technical teams.

Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).

Strong business acumen, including P&L analysis and forecasting.

Excellent verbal and written communication skills.

Willingness to travel overnight (up to 25%).

Must have a valid driver's license with a clean driving record.

Must pass pre-employment drug screening, background check, and physical examination.

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace.

NO AGENCIES PLEASE

Pay Range

CAD $0.00 - CAD $0.00 / Yr.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing

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