Field Service Representative - Kelowna

Hitachi Vantara Corporation; Richmond; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology company in Richmond, Canada is seeking a Field Service Technician to manage high voltage equipment installations and maintenance. Candidates should have over 5 years of field service experience, strong mechanical and electrical skills, and be willing to travel extensively. The role promises a dynamic environment focused on excellence in service and operations.

Benefits

Comprehensive medical and dental insurance

Pension plan with employer contribution

Bonus program

24/7 assistance program

Fitness and wellness program

Work from home policy

Qualifications

• 5+ years of experience in technical field service work.
• Hands-on knowledge of high voltage equipment up to 800kV.
• Experience in leading electrical projects.

Responsibilities

• Install, modify, and maintain high voltage equipment.
• Identify and resolve electrical issues independently.
• Manage field service projects and provide analysis.

Skills

Mechanical skills

Electrical skills

Problem-solving

Customer service

Education

Trade education in Industrial Mechanic or Electrical

Degree in electrical or mechanical engineering

Tools

High voltage testing equipment

MS Office

Job description

Description

General information:

The Opportunity

Reporting to the Service Manager, in this role you will plan and execute, with minimal professional guidance, complex technical field assignments involving the installation, modification, overhaul, troubleshooting, test, inspection, repair of High Voltage Circuit Breakers and other High Voltage equipment up to 800kV. Coordinate work with other groups to ensure meeting commitments typically on remotely operated maintenance and testing equipment.

How you’ll make an impact

• Tackle Complex Challenges:Execute intricate field assignments involving high voltage equipment up to 800kV.

• Deliver Excellence:Provide exceptional services in installation, maintenance, repairs, and upgrades, both remotely and on-site.

• Customers support:Anticipate and exceed customer expectations with your proactive approach.

• Be a Troubleshooting Pro:Identify and resolve electrical or mechanical issues independently.

• Drive Business Growth:Spot and develop new sales and business opportunities.

• Innovate and Improve:Suggest product and process enhancements to boost operations and customer satisfaction.

• Lead with Confidence:Manage field service projects, providing direction and insightful analysis.

• Adapt and Thrive:Work flexible schedules in diverse environments.

• Master the Tools:Assemble and operate advanced field service test equipment.

• Solve Problems:Conduct tests, compile data, and resolve operational issues.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your background

• Technical Expertise:Strong mechanical and electrical skills.

• Educational Background:Trade education and experience in Industrial Mechanic and Electrical fields; a degree in electrical or mechanical engineering is a plus.

• Proven Experience:5+ years in technical field service work.

• Hands-On Knowledge:Experience with high voltage equipment up to 800kV.

• Testing Savvy:Proficient in electrical testing and circuit breaker maintenance.

• Utility Experience:Background in working with Power Utilities.

• Leadership Skills:Experience in coordinating and leading electrical projects.

• Tech-Savvy:Proficient in MS Office and test equipment software.

• Mobility:Valid driver’s license and ability to work in the US, Canada and Mexico.

• Travel Enthusiast:Willingness to travel (80%).

What we offer

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.

• Pension plan with attractive employer contribution.

• Bonus program.

• 24/7 employee and family assistance program.

• Fitness and wellness program.

• Work from home policy.

Only selected applicants will be contacted.

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