Field Service Representative II (lab equipment)

Thermo Fisher Scientific; Burnaby; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Representative to provide top-notch support for laboratory equipment. This role offers the chance to work autonomously while developing your professional skills in a dynamic environment. You'll be responsible for repairing and maintaining various lab equipment, ensuring customer satisfaction through excellent service. With a focus on integrity and innovation, this opportunity allows you to build strong relationships with customers and contribute to their success. If you're passionate about technology and customer service, this role is perfect for you.

Qualifications

• 2+ years in a field service role with strong troubleshooting skills.
• Post-secondary diploma in electronics engineering or equivalent experience.

Responsibilities

• Repair, install, and maintain laboratory equipment.
• Deliver excellent customer service and promote repair services.

Skills

Troubleshooting Skills

Customer Service

Field Service Experience

Electronics Engineering

Problem-Solving Skills

Education

Post-secondary diploma in Electronics Engineering

Tools

Basic Test Equipment (DMM, tachometer, temperature devices)

Job description

Field Service Representative II (lab equipment)

Join to apply for the Field Service Representative II (lab equipment) role at Thermo Fisher Scientific

Job Details

• Location: Burnaby, British Columbia, Canada
• Employment Type: Full-time

Environmental Conditions

Able to lift 40 lbs. without assistance, work in a laboratory setting, wear PPE (safety glasses, gowning, gloves, lab coat, ear plugs), and tolerate strong odors from chemicals, lubricants, biological products, and various weather conditions.

Work Schedule

Standard (Monday-Friday)

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with approximately $40 billion in annual revenue. Our mission is to enable our customers to make the world healthier, cleaner, and safer. We support life sciences research, analytical challenges, laboratory efficiency, patient health diagnostics, and the development of therapies. Our global team of over 100,000 colleagues delivers innovative technologies and services through leading brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Visit www.thermofisher.com for more information.

Division Specific Information

As part of the Instrument and Enterprise Services (IES) team within the ULS division, you will join engineers with strong customer relationships and technical expertise.

How You Will Make an Impact

You will work autonomously, providing field service support to diverse customers while developing your professional skills.

Responsibilities

• Repair, install, and maintain laboratory equipment such as incubators, centrifuges, refrigerators, freezers, etc.
• Schedule, prioritize, and perform repairs and preventative maintenance to maximize equipment uptime.
• Deliver excellent customer service through active listening and collaboration.
• Promote repair services, service contracts, and new equipment sales by understanding customer needs.
• Complete training on various equipment and product lines.
• Build and maintain positive relationships with customers and team members.
• Uphold company values of integrity, innovation, involvement, and intensity.

Qualifications

Education

Post-secondary diploma in electronics engineering or similar military certification; relevant experience may be accepted in lieu.

Required Experience

• At least 2 years in a field service role.
• Experience with basic test equipment (DMM, tachometer, temperature devices).
• Strong troubleshooting skills in electronics, electrical, and mechanical areas.

Preferred Experience

• Over 3 years of similar field service experience.
• Experience with ISO 9001 and ISO 17025 standards.
• Ability to service multiple vendor product lines independently.

Skills and Abilities

• Proficiency with computers, smartphones, and related software.
• Ability to organize, prioritize, and schedule work independently.
• Resourcefulness and effective problem-solving skills.
• Responsiveness and commitment to customer satisfaction.
• Outgoing personality with a passion for success.

Work Environment

• Ability to lift 50 lbs with assistance; carry 25-30 lbs.
• Wear PPE as required.
• Drive daily to customer sites using a company vehicle.
• Occasional overnight travel; valid driver’s license and clean driving record required.
• A passport or work visa is necessary.

Additional Information

Thermo Fisher Scientific is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected classes.

Compensation

The salary range for this position in Canada is estimated.