Field Service Representative II (lab equipment)

Thermo Fisher Scientific; Burnaby; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Field Service Representative II to provide autonomous field service support in a laboratory environment. Your role will involve repairing and maintaining various lab equipment while ensuring an outstanding customer experience. Candidates should have at least two years of related experience and a post-secondary diploma in electronics or a related field. Strong mechanical and troubleshooting skills are essential, along with a responsive and customer-oriented approach.

Qualifications

• Two years of experience in field service position.
• Knowledge of basic test equipment.
• Strong electronic/electrical troubleshooting skills.

Responsibilities

• Repair, install, and maintain lab equipment.
• Schedule and complete repairs for peak uptime.
• Deliver excellent customer service.

Skills

Troubleshooting skills

Customer service skills

Mechanical skills

Electronic skills

Education

Post-secondary school diploma in electronics engineering

Tools

Basic test equipment (DMM, tachometer, temperature devices)

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions

Job Description

Job Title: Field Service Representative II

Location: Burnaby, British Columbia, Canada

About Thermo Fisher Scientific!

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our international team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Division Specific Information

As part of the Instrument and Enterprise Services (IES) team (ULS brand), you have the opportunity to join a community of engineers who have strong customer relationships and confirmed technical knowledge within our ULS division.

How you will make an impact!

At Thermo Fisher Scientific, we enable you to work autonomously and provide field service support to many different customers while developing your professional skills at the same time.

What you will do:

• Repair, install, and maintain laboratory equipment, including incubators, centrifuges, refrigerators, freezers, and more
• Schedule, prioritize, and complete detailed repairs and preventative maintenance to ensure peak uptime of customer equipment.
• Deliver an outstanding customer experience by listening, collaborating, and addressing customer needs.
• Promote repair services, service contracts, and new equipment sales by understanding customer requirements.
• Complete training on various equipment and product lines to meet customer needs.
• Build and maintain positive relationships with customers, colleagues, and team members at all levels.
• Uphold company core values of integrity, innovation, involvement, and intensity.

How will you get here?

Education

Post-secondary school diploma in electronics engineering or similar military certification. On-the-job experience and training may be accepted in lieu of these requirements.

Required experience

• Two years of experience in field service position.
• Knowledge and experience working with basic test equipment such as DMM, tachometer, temperature devices, etc.
• Strong electronic/electrical and mechanical trouble shooting skills.

Preferred experience

• Three plus years of field service experience in a similar position preferred.
• Experience with ISO 9001 and ISO 17025 standards and certification
• Proficient in servicing multiple vendor product lines with little direction.

Knowledge, Skills, Abilities

• Ability to operate computers, smartphones and related software efficiently
• Ability to independently organize, prioritize, and schedule your work with customers directly.
• Resourcefulness in using various resources such as the internet, manuals, and peer advice to resolve issues.
• Follows through on commitments and action items to ensure customer resolution and satisfaction.
• Is responsive, and acts quickly to resolve issues with ordering, delivery or performance.
• Outgoing, friendly personality with a passion for success.

Work Environment

• Ability to lift 50 lbs with assistance, and carry up to 25-30 Lbs. at times throughout the day.
• Wear appropriate personal protective as required by the customer.
• Drive to customer sites daily using a fleet vehicle..
• Occasional overnight travel will be required.
• A valid driver’s license and a safe driving record is required.
• A passport or work visa is required

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

Compensation

The salary range estimated for this position based in Canada is –.