Field Service Representative I- Edmonton,AB CANADA

myGwork - LGBTQ+ Business Community; Edmonton; Remote; CAD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Representative to join their Equipment Services team. In this fully remote role, you will be responsible for meeting daily service repair needs of customer equipment, ensuring high levels of customer satisfaction through service excellence. Your expertise in troubleshooting and repairing mechanical and electronic equipment will be vital as you work closely with customers and colleagues to resolve issues. This is a fantastic opportunity to contribute to life-saving activities in the life sciences sector while enjoying a comprehensive benefits package and potential for bonus pay.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Planning

Qualifications

• Experience diagnosing and repairing mechanical and electronic equipment.
• Bachelor's degree or Technical Diploma in relevant STEM field.

Responsibilities

• Perform basic troubleshooting, installation, and preventive maintenance.
• Maintain communication with customers and ensure service delivery.

Skills

Troubleshooting

Customer Service

Mechanical Repair

Electromechanical Repair

Electronic Equipment Repair

Education

Bachelor's degree in Biomedical Engineering

Technical Diploma in Mechanical Engineering

Relevant degree in Biology or Chemistry

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

The Field Service Representative is responsible for meeting the daily service repair needs of customer equipment by driving customer satisfaction through Service Excellence. You will participate in service & instrument sales opportunities to promote business growth.

This position reports to the Sr Area Service Manager and is part of the Equipment Services team located in Edmonton, AB Canada and will be fully remote.

What you'll do:

1. Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment. Ordering and maintaining spare parts' inventory, keeping up-to-date on administrative responsibilities such as maintaining customer service reports and internal service records.
2. Maintaining daily communication with customers and collaborating with colleagues to ensure resolution and accurate follow-up, driving customer satisfaction.
3. Leading service delivery processes in compliance with Cytiva policies. Utilizing detailed processes and root cause analysis to resolve customer service issues.

Who you are:

1. Bachelor's degree/ Technical Diploma in Biomedical, Mechanical or Electrical Engineering, or relevant degree in Biology, Chemistry, or other STEM field.
2. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment and troubleshooting and responding to customer concerns.
3. Availability after hours, or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

1. Ability to travel up to 50% locally and internationally (mainly to the US).
2. Must have a valid driver's license with an acceptable driving record.
3. Ability to lift, move or carry equipment up to 35lb; unassisted and frequent bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

It would be a plus if you also possess previous experience in:

GMP manufacturing and any industry-applicable regulatory requirements.

The salary range for this role is $75,000.00 - $85,000.00 CAD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and retirement planning for eligible employees.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.