Field Service Representative I (46857)

STERIS; Winnipeg; On-site; CAD 50,000 - 70,000; Full time

Job summary

STERIS is seeking a Field Service Technician to provide exceptional customer service and technical support in maintaining medical equipment. The role involves extensive travel and interaction with healthcare facilities, requiring strong technical skills and effective communication. The position offers competitive pay and comprehensive benefits, emphasizing the importance of maintaining customer satisfaction while ensuring the safety and reliability of healthcare products.

Benefits

Market Competitive Pay

3 weeks vacation and 12 holidays

Excellent healthcare, dental and vision benefits

Company vehicle

Company cell phone/laptop

Tools, equipment, uniforms provided

Disability coverage

Retirement plan with company match

Opportunities for advancement

Qualifications

• 2 years of experience in a mechanical/technical role.
• Bilingual in English and French.
• Valid provincial driver's license.

Responsibilities

• Maintaining and troubleshooting complex mechanical and electronic units.
• Building positive relationships with customers.
• Communicating status updates to customers.

Skills

Problem-solving

Technical skills

Communication

Education

High school diploma or GED

Job description

At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work Do you enjoy a flexible schedule and working independently Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptionalCustomer experience If you want to work for a great company where you will have the opportunity to advance your career join our growing team as a Field Service Technician.

At STERIS our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based Customer-facing role you will travel to hospitals laboratories surgical facilities and other Customer locations to maintain troubleshoot service and provide calibration and installation support on complex mechanical electro mechanical and electronic units. In addition you will be responsible for building positive relationships with Customers and colleagues as well as completing necessary administrative tasks.

Individuals with experience workingin HVAC repair Mechanics Maintenance Refrigeration Boilers Chillers Equipment Repair Diesel and Automotive Repair Aviation Repair Plumbing Electrical etc. are often successful.

Travel Requirements :

This is a position which requires heavy overnight travel up to 75% of the time. A person in this role can expect overnight travel Monday Friday including some weekends as needed. The travel will consist of being away overnight two weeks out of the month. The remaining two weeks will be spent on local travel in the Winnipeg MB area.

The incumbent will travel within primarily Manitoba and Nunavut but will also travel to a small area of Saskatchewan.

What youll do as a Field Service Representative

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customers issues / problems.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling replacing or repairing defective parts; rewiring or reassembling as required; troubleshooting adjusting / calibrating and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e. schematics diagrams technical manuals etc.).
• Troubleshoot repair modify overhaul or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely PM performance service calls warranty calls field upgrade programs perform installations as required etc.
• Establish and maintain effective communicative relationships with Customers managers support functions and the sales organization.
• Promote STERIS growth through identifying sales opportunities and recommending STERIS products / services to Customers.
• Communicate promptly and efficiently with Customers providing informative status updates.

The Experience Skills and Abilities Needed

Required :

• High school diploma or GED with 2 years of experience in a mechanical / technical role.
• Bilingual in both English and French.
• Must have a valid provincial drivers license with acceptable record and must maintain all required vaccines.
• Ability to travel to the USA for training.
• Ability to work flexible hours (at times outside normal business hours) and travel as required.
• Strong technical organizational problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Experience with navigating a computer and exposure to Microsoft Office programs.
• Comfortable working independently without supervision.
• Flexibility to handle multiple changing priorities.
• Willingness to work in a hospital setting that may include visibility to emergency trauma.

What STERIS offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.

Here is a brief overview of what we offer :

• Market Competitive Pay
• 3 weeks vacation and (12) added holidays
• Excellent Healthcare Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone / Laptop
• Tools Equipment Uniforms provided
• Long / Short Term disability coverage
• Retirement plan with company match
• Excellent opportunities for advancement and stable long-term career

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare life sciences and dental products and services. STERIS is a $5 billion publicly traded (NYSE : STE) company with approximately 17000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Required Experience :

Unclear Seniority

Key Skills

CSS,B2C,Application Engineering,Actuary,AS 400

Employment Type : Full Time

Experience : years

Vacancy : 1

Create a job alert for this search