Field Service representative (Edmonton)

The Hillman Group, Inc.; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Representative to enhance the in-store experience for customers. In this dynamic role, you will be responsible for merchandising and maintaining displays in Big Box Retail stores while ensuring stock levels meet demand. Your excellent communication and problem-solving skills will be vital as you interact with store representatives and manage day-to-day operations. Join a collaborative team that values teamwork and a positive work environment, and make a significant impact on customer satisfaction. If you're ready to take on this exciting challenge, we encourage you to apply today!

Qualifications

• 1-3 years of experience in a retail vendor or big box environment.
• Excellent computer skills, especially in MS Excel and Outlook.

Responsibilities

• Visit stores weekly to merchandise inventory and maintain displays.
• Process new orders and resolve customer issues as needed.
• Act as a liaison between stores and head office.

Skills

Computer Skills

Communication Skills

Problem Solving

Teamwork

Organizational Skills

Education

1-3 years in retail vendor or big box environment

Tools

MS Office

MS Excel

MS Outlook

Job description

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Job Summary

The Field Service Representative (Detailer) provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.

Essential Job Functions

1. Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
2. Prepares and processes new orders using company issued equipment.
3. Brings issues and discrepancies to the attention of the appointed store representative.
4. Works as liaison between designated stores and Hillman Canada head office.
5. Travel between stores in selected region.
6. Performs other tasks as assigned by management.
7. Follow the store safety rules, and work in a safe and healthy manner.

Education & Experience

• 1-3 years in a retail vendor or big box environment or related experience.

Competencies – Knowledge, Skills and Abilities

• Excellent computer skills (MS Office) specifically MS Excel and Outlook.
• Strategic thinker, good communicator and exceptional problem solver.
• Performs function with a sense of purpose and a degree of urgency.
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
• Strong interpersonal skills with an emphasis on teamwork.
• Excellent organizational, analytical and communication skills (oral & written).

If you are interested in joining a fun and collaborative work environment, apply today!

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC