Field service Representative - Edmonton

Christie Innomed Inc.; Edmonton; Presencial; CAD 55 000 - 75 000; Tempo integral

Resumo da oferta

Christie Innomed Inc. is seeking a Field Service Representative based in Edmonton, Alberta, to deliver high-quality service and technical support for diagnostic imaging equipment across Edmonton and surrounding areas.

The role covers repair, maintenance, calibration and installation of imaging systems with travel to local sites. Reporting to the Team Leader, you will install and service equipment, complete documentation, and maintain strong customer relationships, with occasional travel outside

Qualificações

• College diploma in electronics, electronic engineering technology, biomedical technology, or related field.
• Strong mechanical aptitude and hands-on skills for field installations and commissioning.
• Working knowledge of Windows and Microsoft Office.
• Familiarity with diagnostic imaging modalities (X-ray, fluoroscopy, mammography, ultrasound, MRI, NM) is a plus.
• Knowledge of PACS and RIS systems and the DICOM protocol is an asset.
• Excellent command of English, written and spoken.

Responsabilidades

• Install, calibrate, inspect, troubleshoot, repair, and maintain diagnostic imaging equipment at hospitals and clinics.
• Support mechanical installations and equipment commissioning in the field.
• Perform preventive maintenance and respond to service calls.
• Complete service documentation and test reports accurately and on time.
• Communicate effectively with customers and internal teams to deliver service.
• Manage assigned projects and service activities professionally.
• Adhere to Christie Innomed policies, procedures, and service standards.
• Participate in an on-call rotation to provide after-hours support.

Conhecimentos

Mechanical aptitude

English proficiency

Communication

Problem-solving

Independent learner

Customer service

Travel readiness

Formação académica

College diploma in electronics or biomedical technology

Ferramentas

Windows OS

Microsoft Office

DICOM/PACS knowledge

Descrição da oferta de emprego

About Christie Innomed

Serving the medical imaging industry since 1954, Christie Innomed develops, distributes, integrates, and supports innovative products and solutions that enhance the performance of healthcare facilities across Canada in the fields of medical imaging and healthcare IT.

Today, Christie Innomed is a leader in medical imaging and healthcare IT, with more than 250 specialists serving over 1,500 hospitals and clinics across Canada.

Job Description

As a Field Service Representative based in Edmonton, Alberta, you will play a key role in delivering high-quality service and technical support for diagnostic imaging equipment. You will work with hospitals and clinics in Edmonton and the surrounding areas to ensure equipment reliability, customer satisfaction, and service excellence.

This is a field-based position with a service territory primarily covering Edmonton and the surrounding areas of Alberta.

Reporting to the appropriate Team Leader, you will be responsible for the repair, maintenance, calibration, and installation of medical diagnostic imaging systems. Strong mechanical aptitude is essential to support equipment installations, commissioning, and field service activities.

Key Responsibilities

• Install, calibrate, inspect, troubleshoot, repair, and maintain diagnostic imaging equipment at hospitals and clinics;

• Support mechanical installations and equipment commissioning in the field;

• Perform preventive maintenance and respond to scheduled and unscheduled service calls;

• Complete service documentation, test reports, and related records accurately and within established deadlines;

• Communicate effectively with customers and internal teams to deliver exceptional service;

• Manage assigned projects and service activities efficiently and professionally;

• Comply with Christie Innomed's policies, procedures, and service standards;

• Participate in an on-call rotation to provide customer support outside regular business hours.

Position Requirements

Qualifications and Experience

• College diploma in electronics, electronic engineering technology, biomedical technology, biomedical engineering technology, or a related field;

• Previous field service or diagnostic imaging experience is an asset but not required. Recent graduates are encouraged to apply;

• Strong mechanical aptitude and hands-on skills to support equipment installations and commissioning in the field;

• Working knowledge of Windows and Microsoft Office;

• Familiarity with diagnostic imaging modalities such as X-ray, fluoroscopy, mammography, ultrasound, MRI, or nuclear medicine is an asset;

• Knowledge of PACS and RIS systems and the DICOM protocol is an asset;

• Ability to maintain accurate service records and documentation;

• Excellent command of English, both written and spoken.

Additional Requirements

• Excellent verbal and written communication skills;

• Strong customer service orientation and commitment to customer satisfaction;

• Strong analytical and problem-solving skills;

• Ability to learn quickly and work independently;

• Excellent organizational skills and strong attention to detail;

• Ability to manage competing priorities, work under pressure, and adapt to different customer environments;

• Self-motivated, resourceful, and confident in taking initiative;

• Valid driver's license;

• Ability to travel frequently within Edmonton and the surrounding areas of Alberta, as required by operational needs, with occasional travel outside the province or to the United States when necessary.

Christie Innomed develops, distributes, integrates, and supports innovative solutions and products that improve the performance of healthcare institutions across Quebec and Canada in the fields of medical imaging and information management solutions.

Christie Innomed professionals support hospitals and clinics in optimizing their medical imaging technologies and improving their overall performance in screening, diagnosis, and treatment. Christie Innomed provides all the technical and clinical support required to improve workflows and modality management, enabling its customers to deliver the best possible care.

To learn more, please visit our website: www.christieinnomed.com

We are committed to inclusion and equal opportunity. Accommodations are available to all candidates who request them throughout the recruitment process. Please contact the Human Resources Department at if you require an accommodation. We will work with all candidates to meet their accessibility needs.

In this document, the use of the masculine form to refer to individuals is solely intended to simplify the text.