Field Service Representative (Barrie- Midland-Collingwood)

The Hillman Group, Inc.; Barrie; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Field Service Representative to provide hands-on service to major retail stores. This role involves setting up brand displays, managing inventory, and ensuring customer satisfaction. The ideal candidate will thrive in a dynamic environment, demonstrating excellent communication and problem-solving skills. Join a collaborative team that values teamwork and innovation, and contribute to a positive work atmosphere while ensuring that retail operations run smoothly. If you enjoy engaging with customers and have a knack for organization, this opportunity is perfect for you.

Qualifications

• Experience in a retail vendor or big box environment.
• Strong computer skills, particularly in MS Excel and Outlook.

Responsibilities

• Merchandising inventory and maintaining stock levels at designated stores.
• Acting as a liaison between stores and head office.

Skills

MS Excel

Communication Skills

Problem Solving

Teamwork

Organizational Skills

Education

1-3 years in a retail vendor or big box environment

Tools

MS Office

Job description

Field Service Representative (Barrie- Midland-Collingwood)

Thursday, May 1, 2025

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Job Summary

The Field Service Representative (Detailer) provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.

Essential Job Functions *

• Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
• Prepares & processes new orders using company issued equipment.
• Brings issues and discrepancies to the attention of the appointed store representative.
• Works as liaison between designated stores and Hillman Canada head office.
• Travel between stores in selected region.
• Performs other tasks as assigned by management.
• Follow the store safety rules, and work in a safe and healthy manner

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• 1-3 years in a retail vendor or big box environment or related experience

Competencies – Knowledge, Skills and Abilities

• Excellent computer skills (MS Office) specifically MS Excel and Outlook.
• Strategic thinker, good communicator and exceptional problem solver.
• Performs function with a sense of purpose and a degree of urgency.
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
• Strong interpersonal skills with an emphasis on teamwork.
• Excellent organizational, analytical and communication skills (oral & written).
• Organizational Awareness
• Planning and Results Orientation
• Customer Focus Leadership Communication and Interpersonal
• Effectiveness Problem-solving and Decision-making
• Teamwork, Creativity, and Innovation Continuous Professional Development

If you are interested in joining a fun and collaborative work environment, apply today!

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC