Field Service Representative

The Hillman Group; Winnipeg; On-site; CAD 32,000 - 46,000; Full time

Job summary

The Hillman Group Canada is seeking a Detailer to provide hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring stock levels, and resolving day-to-day issues.

The role requires weekly store visits, merchandising inventory, processing orders, and acting as liaison between stores and Hillman Canada head office. Travel between stores in the region is required.

Strong Excel and Outlook skills, good communication, teamwork and problem solving are essential.

Qualifications

• 1–3 years in a retail vendor or big box environment or related experience

Responsibilities

• Visit designated stores weekly, merchandising inventory and attending to general housekeeping duties.
• Prepare & process new orders using company issued equipment.
• Bring issues and discrepancies to the attention of the appointed store representative.
• Act as liaison between designated stores and Hillman Canada head office.
• Travel between stores in selected region.
• Perform other tasks as assigned by management.
• Follow the store safety rules, and work in a safe and healthy manner

Skills

Teamwork

Communication

Attention to detail

Problem solving

Tools

MS Excel

MS Outlook

MS Office

Job description

Job Summary

The Detailer provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.

Essential Job Functions *

• Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
• Prepares & processes new orders using company issued equipment.
• Brings issues and discrepancies to the attention of the appointed store representative.
• Works as liaison between designated stores and Hillman Canada head office.
• Travel between stores in selected region.
• Performs other tasks as assigned by management.
• Follow the store safety rules, and work in a safe and healthy manner

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• 1-3 years in a retail vendor or big box environment or related experience

Competencies – Knowledge, Skills and Abilities

• Excellent computer skills (MS Office) specifically MS Excel and Outlook.
• Strategic thinker, good communicator and exceptional problem solver.
• Performs function with a sense of purpose and a degree of urgency.
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
• Strong interpersonal skills with an emphasis on teamwork.
• Excellent organizational, analytical and communication skills (oral & written).
• Organizational Awareness
• Planning and Results Orientation
• Customer Focus Leadership Communication and Interpersonal
• Effectiveness Problem-solving and Decision-making
• Teamwork, Creativity, and Innovation Continuous Professional Development

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