Field Service Representative

STERIS IMS; Vancouver; On-site; CAD 55,000 - 70,000; Full time

Job summary

STERIS IMS is seeking a Field Service Technician to join their team in Vancouver. In this dynamic, hands-on role, you will provide superior service by traveling to various healthcare facilities to maintain and repair complex medical equipment. Ideal candidates will be mechanically inclined and possess strong problem-solving skills, along with a commitment to delivering excellent Customer experiences. The position offers competitive pay, comprehensive benefits, and excellent opportunities for career advancement.

Benefits

3 weeks vacation and 12 additional holidays

Excellent Healthcare, Dental and Vision Benefits

Company Vehicle

Company Cell Phone/Laptop

Retirement plan with company match

Qualifications

• 2+ years of experience in a mechanical/technical role required.
• Must have a valid provincial driver’s license.
• Strong technical, organizational, problem-solving, and troubleshooting skills.

Responsibilities

• Perform preventive and corrective maintenance on STERIS and related product lines.
• Travel to Customer locations to maintain, troubleshoot, and service equipment.
• Drive Customer satisfaction through proactive communication and commitment.

Skills

HVAC repair

Mechanics and maintenance

Refrigeration

Industrial equipment repair

Education

High school diploma or GED

Associate’s or Bachelor’s Degree in Mechanical or similar degree

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptionalCustomer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Technician.

At STERIS, our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro-mechanical and electronic units. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.

Candidates with these skills often excel in this role:

HVAC repair, Mechanics and maintenance, Refrigeration, Appliance repair, Washer repair, Industrial boilers and chillers, Industrial equipment repair, Diesel and automotive engine repair, Aviation repair, Plumbing and electrical work, Steam, water, and condensate systems, Pneumatic and hydraulic systems.

What you'll do as a Field Service Representative

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
• Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
• Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
• Communicate promptly and efficiently with Customers providing informative status updates.
• Be a positive ambassador for STERIS at Customer sites.

The Experience, Skills, and Abilities Needed

Required:

• High school diploma or GED with 2+ years of experience in a mechanical/technical role.
• Must have a valid provincial driver’s license with acceptable record and must maintain all required vaccines.
• Ability to travel to the USA for training.
• Ability to work flexible hours (at times outside “normal business hours”) and travel as required.
• Strong technical, organizational, problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Experience with navigating a computer and exposure to Microsoft Office programs.
• Comfortable working independently without supervision.
• Flexibility to handle multiple, changing priorities.
• Willingness to work in a hospital setting that may include visibility to emergency trauma.

Preferred:

• Associate’s or Bachelor’s Degree in Mechanical or similar degree.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• 3 weeks vacation and (12) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• Retirement plan with company match
• Excellent opportunities for advancement and stable long-term career

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.