Field Service Representative

STERIS; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare solutions provider seeks a Field Service Technician to deliver exceptional service to healthcare facilities. In this customer-facing role, you will perform maintenance, troubleshooting, and calibration on complex systems while ensuring customer satisfaction. Applicants must have a mechanical aptitude, strong communication skills, and a valid driver's license. The position offers career advancement opportunities and a comprehensive benefits package.

Benefits

Market competitive pay

3 weeks vacation and 12 holidays

Excellent healthcare, dental, and vision benefits

Company vehicle, cell phone, and laptop

Long/short-term disability coverage

Retirement plan with company match

Qualifications

• 2 years of experience in a mechanical/technical role.
• Valid provincial driver’s license with an acceptable record.
• Strong technical, organizational, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills.

Responsibilities

• Perform preventive and corrective maintenance on equipment safely and efficiently.
• Drive customer satisfaction through proactive communication.
• Establish and maintain effective communication with customers.
• Be a positive ambassador for STERIS at customer sites.

Skills

HVAC repair

mechanics and maintenance

refrigeration

plumbing

electrical work

diesel and automotive engine repair

industrial equipment repair

mechanical systems troubleshooting

Education

High school diploma or GED

Associates or Bachelor’s Degree in Mechanical or related field

Tools

Microsoft Office

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional Customer experience? If you want to work for a great company with opportunities for career advancement, join our growing team as a Field Service Technician.

At STERIS, our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other customer locations to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro-mechanical, and electronic systems. Additionally, you will be responsible for building positive relationships with customers and colleagues, as well as completing necessary administrative tasks.

Skills that often excel in this role include:

HVAC repair, mechanics and maintenance, refrigeration, appliance repair, washer repair, industrial boilers and chillers, industrial equipment repair, diesel and automotive engine repair, aviation repair, plumbing, electrical work, steam, water, and condensate systems, pneumatic and hydraulic systems.

What you'll do as a Field Service Representative:

• Drive customer satisfaction through proactive communication and commitment to resolving customer issues.
• Perform preventive and corrective maintenance on STERIS and related product lines safely and efficiently. This includes disassembling, replacing or repairing defective parts, rewiring, troubleshooting, adjusting/calibrating, and certifying equipment using standard and specialized tools and test equipment.
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special-purpose equipment and system components.
• Ensure a positive customer experience by providing timely preventive maintenance, service calls, warranty calls, field upgrade programs, and performing installations as required.
• Establish and maintain effective communication with customers, managers, support functions, and the sales organization.
• Promote STERIS growth by identifying sales opportunities and recommending products/services to customers.
• Communicate promptly and efficiently with customers, providing informative status updates.
• Be a positive ambassador for STERIS at customer sites.

The Experience, Skills, and Abilities Needed:

Required:

• High school diploma or GED with 2 years of experience in a mechanical/technical role.
• Valid provincial driver’s license with an acceptable record, and all required vaccines.
• Ability to travel to the USA for training.
• Ability to work flexible hours and travel as required.
• Strong technical, organizational, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills.
• Experience with computers and Microsoft Office programs.
• Comfortable working independently without supervision.
• Flexibility to handle multiple changing priorities.
• Willingness to work in a hospital setting, which may include visibility to emergency trauma.

Preferred:

• Associates or Bachelor’s Degree in Mechanical or a related field.

What STERIS Offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is a brief overview of what we offer:

• Market competitive pay
• 3 weeks vacation and 12 holidays
• Excellent healthcare, dental, and vision benefits
• Company vehicle, cell phone, and laptop
• Tools, equipment, and uniforms provided
• Long/short-term disability coverage
• Retirement plan with company match
• Opportunities for advancement and a stable, long-term career

STERIS is a leading global provider of products and services supporting patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services. STERIS is a $5 billion publicly traded company (NYSE: STE) with approximately 17,000 employees and customers in over 100 countries.

STERIS is an Equal Opportunity Employer.

Required Experience: Unclear Seniority

Key Skills: CSS, B2C, Application Engineering, Actuary, AS 400

Employment Type: Full Time

Experience: Years

Vacancy: 1