Field Service Representative

freelance.ca; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare solutions provider is seeking a Field Service Technician in Metro Vancouver. In this role, you'll deliver excellent service by maintaining and troubleshooting medical and laboratory equipment across various locations. Ideal candidates will have a high school diploma, 2+ years of related experience, and strong technical skills. Enjoy competitive pay, 3 weeks vacation, and comprehensive benefits, including healthcare and tools provided.

Benefits

Market-competitive pay

3 weeks vacation plus 12 holidays

Healthcare, Dental, and Vision benefits

Company vehicle, cell phone, and laptop

Tools, equipment, and uniforms

Disability coverage

Retirement plan with company match

Opportunities for advancement

Qualifications

• 2+ years of mechanical/technical experience.
• Valid driver’s license with acceptable record.
• Willingness to work in hospital settings, including emergency trauma areas.

Responsibilities

• Drive Customer satisfaction through proactive communication and issue resolution.
• Perform preventive and corrective maintenance safely and efficiently.
• Provide timely status updates to Customers and be a positive company ambassador.

Skills

HVAC repair

Mechanical maintenance

Refrigeration

Appliance repair

Industrial equipment repair

Diesel and automotive engine repair

Plumbing and electrical work

Pneumatic and hydraulic systems

Education

High school diploma or GED

Associate’s or Bachelor’s Degree in Mechanical or related field

Tools

Microsoft Office

Job description

At the company, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional Customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Technician.

Our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, calibrate, and install complex mechanical, electro-mechanical, and electronic units. You will also build positive relationships with Customers and colleagues, and complete necessary administrative tasks.

Skills and Experience

Candidates often excel with skills in:

• HVAC repair
• Mechanical maintenance
• Refrigeration
• Appliance repair
• Industrial equipment repair
• Diesel and automotive engine repair
• Plumbing and electrical work
• Pneumatic and hydraulic systems

Responsibilities

• Drive Customer satisfaction through proactive communication and issue resolution.
• Perform preventive and corrective maintenance safely and efficiently, including disassembling, repairing, troubleshooting, and calibrating equipment.
• Overhaul, refurbish, or modify equipment and system components.
• Ensure positive Customer experiences through timely service, installations, and warranty work.
• Establish effective communication with Customers, managers, and support teams.
• Identify sales opportunities and recommend products/services.
• Provide timely status updates to Customers and be a positive company ambassador.

Requirements

• High school diploma or GED with 2+ years of mechanical/technical experience.
• Valid driver’s license with acceptable record and all required vaccines.
• Ability to travel to the USA for training.
• Flexible hours and travel as needed.
• Strong technical, organizational, and troubleshooting skills.
• Excellent communication skills.
• Proficiency with computers and Microsoft Office.
• Ability to work independently and handle changing priorities.
• Willingness to work in hospital settings, including emergency trauma areas.

Preferred Qualifications

• Associate’s or Bachelor’s Degree in Mechanical or related field.

What We Offer

We value our employees and offer a comprehensive benefits package, including:

• Market-competitive pay
• 3 weeks vacation plus 12 holidays
• Healthcare, Dental, and Vision benefits
• Company vehicle, cell phone, and laptop
• Tools, equipment, and uniforms
• Disability coverage
• Retirement plan with company match
• Opportunities for advancement and long-term career stability