Field Service Representative

STERIS; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading medical technology company is seeking a Field Service Technician in Quebec. This role involves traveling to customer locations to maintain and troubleshoot complex mechanical and electronic units. Candidates should have a high school diploma, technical experience, and be customer-focused. Benefits include competitive pay, healthcare, and growth opportunities.

Benefits

Market competitive pay

3 weeks vacation and 12 holidays

Healthcare, dental and vision benefits

Company vehicle

Tools, equipment, uniforms provided

Retirement plan with company match

Qualifications

• 2+ years of experience in a mechanical/technical role.
• Valid provincial driver's license.
• Ability to work flexible hours and travel as required.
• Strong technical and troubleshooting skills.
• Excellent verbal and written communication skills.

Responsibilities

• Drive customer satisfaction through proactive communication.
• Perform preventive and corrective maintenance safely.
• Troubleshoot, repair, and refurbish equipment.
• Establish effective relationships with customers and support functions.

Skills

HVAC repair

Mechanics and maintenance

Refrigeration

Appliance repair

Industrial equipment repair

Automotive engine repair

Plumbing

Electrical work

Education

High school diploma or GED

Associate's or Bachelor's Degree in Mechanical

Tools

Microsoft Office

Job description

Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional Customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Technician.

At STERIS, our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro-mechanical and electronic units. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.

Candidates with these skills often excel in this role :

HVAC repair, Mechanics and maintenance, Refrigeration, Appliance repair, Washer repair, Industrial boilers and chillers, Industrial equipment repair, Diesel and automotive engine repair, Aviation repair, Plumbing and electrical work, Steam, water, and condensate systems, Pneumatic and hydraulic systems.

What you'll do as a Field Service Representative

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues / problems.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting / calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
• Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
• Promote STERIS growth through identifying sales opportunities and recommending STERIS products / services to Customers.
• Communicate promptly and efficiently with Customers providing informative status updates.
• Be a positive ambassador for STERIS at Customer sites.

The Experience, Skills, and Abilities Needed

Required :

High school diploma or GED with 2+ years of experience in a mechanical / technical role.

Must have a valid provincial driver's license with acceptable record and must maintain all required vaccines.

Ability to travel to the USA for training.

Ability to work flexible hours (at times outside "normal business hours") and travel as required.

Strong technical, organizational, problem-solving and troubleshooting skills.

Excellent verbal and written communication skills.

Experience with navigating a computer and exposure to Microsoft Office programs.

Comfortable working independently without supervision.

Flexibility to handle multiple, changing priorities.

Willingness to work in a hospital setting that may include visibility to emergency trauma.

Preferred :

Associate's or Bachelor's Degree in Mechanical or similar degree.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer :

Market Competitive Pay

3 weeks vacation and (12) added holidays

Excellent Healthcare, Dental and Vision Benefits

Company Vehicle

Company Cell Phone / Laptop

Tools, Equipment, Uniforms provided

Long / Short Term disability coverage

Retirement plan with company match

Excellent opportunities for advancement and stable long-term career