Field Service Representative

Baxter International Inc.; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

A global healthcare company is seeking a Field Service Representative in Mississauga, Canada. This role involves ensuring the availability of medical products for patient use through timely delivery and maintenance. Candidates should have a high school diploma and mechanical skills, along with the ability to operate a vehicle safely. The position offers opportunities for flexibility and requires excellent communication skills.

Benefits

Health benefits

Flexible schedule

On-call availability

Qualifications

• Ability to read and interpret technical information.
• Must possess a valid driver's license.
• Adaptability to new technologies required.

Responsibilities

• Provide delivery and service support for medical products.
• Maintain safety standards and compliance.
• Perform minor repairs and maintenance on products.

Skills

Mechanical skills

Good communication

Conflict resolution

Education

High School Diploma or equivalent experience

Tools

Microsoft Office Suite

Job description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your Role

Every day, Baxter Healthcare Corporation touches the lives of millions of patients and providers worldwide who rely on our essential hospital products and services. You'll discover Baxter's products and therapies on nearly every floor, in almost every hospital globally, in clinics, and in homes. Our employees are dedicated to advancing the next generation of healthcare innovations that enable outstanding patient care. Our dedication to our mission means we are there when patients and healthcare professionals need us most. As a Field Service Representative, you will be integral to ensuring our products are ready for patient use. You will provide delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. This role involves operating a fleet vehicle safely and maintaining direct customer contact. Cleaning, disinfecting, operational function checks, and minor repairs of products will be encouraged.

What you'll be doing

• Demonstrate a proactive approach to safety awareness and compliance, attending scheduled safety meetings.
• Successfully complete all required safety and compliance learning modules on time.
• Complete medical testing promptly.
• Maintain a clean and safe work environment, including 5S activities.
• Safely operate a fleet vehicle ranging from a cargo van up to a 26,000-pound truck.
• Adhere to all DOT Regulations: Pre-Post Trip Inspections, Hours of Service, etc.
• Identify safety concerns and address them as necessary.
• Lift and carry up to 65 pounds using accurate processes, including accurate safety and ergonomic procedures.
• Load, unload, deliver, and remove wheeled medical products, weighing up to 1680 pounds, to and from customer accounts using appropriate processes and safety techniques.
• Maneuver medical products within Baxter service centers, healthcare facilities, and unassisted using appropriate processes and safety techniques.
• Secure medical products within truck beds using appropriate processes and safety procedures.
• Troubleshoot and complete minor repairs to Baxter products, addressing electrical, mechanical, hydraulic, pneumatic, or cosmetic issues.
• Complete routine cleaning & maintenance procedures on various Baxter products.
• Perform pre-installation maintenance, including ‘preventive maintenance’ and ‘between patient inspection’ and modification procedures on various Baxter products, unassisted, including:
• Provide on-call coverage, up to 24/7, including weekends and holidays, possibly requiring customer account visits.
• Adapt to a constantly changing daily schedule of activities.
• Navigate various electronic devices (PC, smartphone, tablet, etc.), the Internet, and other mobile network applications to acquire and enter information.
• Complete data analysis and interpretation as required.
• Complete written/electronic documents (records, reports, and forms) for internal, regulatory, and project documentation.
• Read and understand technical bulletins pertaining to the repair and maintenance of Baxter products.
• Supply required documentation at each customer site in real-time using established protocols.
• Present information to customers and coworkers, including product demonstrations, participation in team meetings, sharing feedback of field activities, and cross-training of coworkers to complete both service center and field functions.
  

What you'll Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or equivalent experience required
• Previous mechanical/hands-on experience preferred
• Previous driving/delivery experience preferred
• Adaptability to new technologies and comfort with the Microsoft Office Suite of products
• Valid driver's license and driving record that meets company standards and state requirements
• Ability to acquire and maintain a DOT physical card required
• Schedule flexibility/on-call availability
• Occasional overnight travel may be required
• Occasional overtime required
• Good written and verbal communication skills
• Ability to work independently and manage time effectively
• Conflict resolution skills
• Ability to read, comprehend, interpret, analyze, and apply technical information, including but not limited to technical manuals, technical bulletins, schematics, etc.
• Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.
• The noise level in the work environment is usually moderate.
• Must wear personal protective equipment, including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves provided include both latex and non-latex materials.
• Frequently works in environments where biohazards could be present, such as hospitals, service centers, and depots.
• Must align with Baxter infection control and Environmental Health & Safety policies.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.