Field Service Representative

Hitachi Vantara Corporation; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm is looking for a skilled Field Service Technician in Mississauga. You will manage complex tasks involving high voltage equipment up to 800kV, ensuring exceptional customer service and compliance with regulations. Ideal candidates will have strong mechanical and electrical skills, 5+ years of field service experience, and the willingness to travel. Join us for a rewarding career with great benefits including insurance and a pension plan.

Benefits

Comprehensive group insurance

Pension plan with employer contribution

Bonus program

24/7 employee assistance program

Fitness and wellness program

Work from home policy

Qualifications

• 5+ years of proven field service experience.
• Hands-on experience with high voltage equipment up to 800kV.
• Proficient in electrical testing and circuit breaker maintenance.

Responsibilities

• Plan and execute installations and repairs of high voltage equipment.
• Deliver customer support for complex technical challenges.
• Manage field service projects and coordinate with other groups.

Skills

Mechanical skills

Electrical expertise

Field service experience

Troubleshooting

Customer support

Education

Trade education in Industrial Mechanic and Electrical fields

Degree in electrical or mechanical engineering

Tools

Electrical testing equipment

Test equipment software

Job description

Description

The Opportunity

Reporting to the Service Manager, in this role you will plan and execute, with minimal professional guidance, complex technical field assignments involving the installation, modification, overhaul, troubleshooting, test, inspection, repair of High Voltage Circuit Breakers and other High Voltage equipment up to 800kV. Coordinate work with other groups to ensure meeting commitments typically on remotely operated maintenance and testing equipment.

Your impact

• Tackle complex challenges by executing intricate field assignments involving high voltage equipment up to 800kV.
• Deliver excellence by providing exceptional services in installation, maintenance, repairs, and upgrades, both remotely and on-site.
• Anticipate and exceed customer expectations with a proactive approach to customer support.
• Identify and resolve electrical or mechanical issues independently as a troubleshooting pro.
• Spot and develop new sales and business opportunities to drive growth.
• Suggest product and process enhancements to boost operations and customer satisfaction.
• Manage field service projects, providing direction and insightful analysis.
• Work flexible schedules in diverse environments and adapt to changing conditions.
• Assemble and operate advanced field service test equipment.
• Conduct tests, compile data, and resolve operational issues to solve problems.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your background

• Strong mechanical and electrical skills demonstrated as technical expertise.
• Trade education and experience in Industrial Mechanic and Electrical fields; a degree in electrical or mechanical engineering is a plus.
• 5+ years of proven field service experience.
• Hands-on experience with high voltage equipment up to 800kV.
• Proficient in electrical testing and circuit breaker maintenance.
• Experience with Power Utilities.
• Experience coordinating and leading electrical projects.
• Proficient in MS Office and test equipment software.
• Valid driver’s license and ability to work in the US, Canada and Mexico.
• Willingness to travel (80%).

What we offer

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.
• Pension plan with attractive employer contribution.
• Bonus program.
• 24/7 employee and family assistance program.
• Fitness and wellness program.
• Work from home policy.

Accommodation notice

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.