Field Service Representative

Baxter Healthcare; Edmonton; On-site; CAD 58,000 - 87,000; Full time

Job summary

The Field Service Representative at Baxter Healthcare Canada performs installation, maintenance and repair of renal care equipment across clinics, home patients, hospitals and donor centers. This role requires up to 30% travel and occasional overnight stays, with work conducted to Baxter quality and regulatory standards.

You will collaborate with the Field Service Regional Manager and sales teams, maintain accurate paperwork, and deliver exceptional service.

Qualifications

• 2+ years of technical college, Bio-Medical field or similar technical degree; or equivalent work experience in Field Service.
• Bilingual (for eastern Canadian market only)
• Strong written and verbal communication skills.
• Valid Driver’s license with a clean driving record
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Able to lift heavy equipment and testing apparatus up to 35 kg

Responsibilities

• Maintains equipment within a field territory or provides installation/maintenance support.
• Manages customer satisfaction and exceeds service delivery expectations.
• Completes paperwork, documentation and administrative tasks per policy.
• Collaborates with FS Regional Manager and other teams to improve performance and customer experiences.
• Requires travel up to 30% and some overnight travel.
• Provide equipment overview training to technical staff at customer locations as needed.
• Develops and maintains good relationships with internal and external customers.
• Ensures 24/7 coverage through on-call rotation.

Skills

Time management

Communication skills

Microsoft Office

Driving

Problem solving

Bilingual

Education

Technical college or equivalent (Bio-Medical/Field Service)

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your Role at Baxter

The Field Service Representative, with minimal supervision, inspects, services, repairs, upgrades or installs renal care equipment on which training has been provided. This work is performed in clinics, home patients, hospitals, donor centers or other equipment locations. Extensive travel & All work is performed according to quality and regulatory requirements, as well as quality standards set by Baxter. A FSR may obtain assistance of more qualified personnel to solve extremely difficult or complex problems.

Your Team

At Baxter, we are deeply connected by our mission. For over 85 years, we have pioneered significant medical innovations that transform healthcare. We create a place where we are happy, successful and inspire each other. Our Field Service Technician's are available for 24/7 delivery, removal, and service support for products in service centers and customer accounts.

What you'll be doing

• Maintains equipment as assigned within a field territory or provides installation and maintenance support within and outside of the region.
• Manages customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery within area of responsibility.
• Completes paperwork, documentation and administrative tasks per policy and procedure.
• Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.
• This position will require 30% travel and occasional overnight travel
• Understanding of Reverse Osmosis and water pretreatment would be an asset
• Delivers and removes products as well as completes functional checks.
• Maintain accurate inventory of trunk stock
• Develops and maintains good relationships with various levels of internal and external customers.
• Collaborates and communicates effectively with sales, co-workers, other departments, and customers
• Exhibits excellent time management skills. Participates in the on-call rotation to provide 24/7 coverage.
• Warehouse responsibilities may include ensuring all safety, quality & compliance procedures are adhered to for product maintenance and inventory
• The ability to use analytical methods and problem solve.
• Ability to provide equipment overview training to technical staff at customer locations as necessary.
• Ability to travel to installation/upgrade sites for extended periods of time, willingness to work other shifts and overtime as necessary.

What you'll bring

• 2+years of technical college, Bio-Medical field or similar technical degree; or equivalent work experience in Field Service
• Bilingual (for eastern Canadian market only)
• Requires high level of organizational skills.
• Strong written and verbal communication skills.
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Valid Driver’s license with a clean driving record
• Able to lift heavy equipment and testing apparatus up to 35 kg

We understand that compensation is an important factor as you consider the next step in your career. At Baxter,we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.The estimated salary range for this position is $57,680.00 - $86,520.00 CAD annually, which reflects base salary as wellas estimated target payout under the Management Incentive Compensation Plan. Individual pay will bedetermined based upon skills, expertise and experience, and the incentive, which is contingent upon company andindividual performance outcomes. For questions about this, our pay philosophy, and available benefits, pleasespeak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidatesto fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interviewas to whether or not you were successful in obtaining the position. Information submitted as part of the jobapplication process will be kept on file for 3 years from the date of submission in accordance with legislativerequirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assistin evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitmentteam.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.