Field Service Rep- Cranbrook, BC/Part-time

Hillman; Cranbrook; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading provider in home improvement is seeking a Detailer to provide hands-on service in Big Box Retail stores across Cranbrook, Alberta. You will manage product displays, ensure stock levels, and resolve customer issues. Ideal candidates have experience in retail environments, strong organizational skills, and a commitment to safety. Join a dedicated team focused on excellence.

Qualifications

• Previous experience in a retail vendor or big box environment.
• Familiarity with merchandising and customer service.

Responsibilities

• Visit designated stores weekly to manage inventory and displays.
• Process new orders using company provided tools.
• Act as a liaison between stores and head office.

Skills

Excellent computer skills (MS Office)

Strategic thinking

Strong interpersonal skills

Excellent organizational skills

Education

1-3 years in a retail vendor environment

Job description

Overview

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Job Summary

The Detailer provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.

Responsibilities

• Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
• Prepares & processes new orders using company issued equipment.
• Brings issues and discrepancies to the attention of the appointed store representative.
• Works as liaison between designated stores and Hillman Canada head office.
• Travel between stores in selected region.
• Performs other tasks as assigned by management.
• Follow the store safety rules, and work in a safe and healthy manner.

Note
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Safety & Compliance

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• 1-3 years in a retail vendor or big box environment or related experience

Competencies – Knowledge, Skills and Abilities

• Excellent computer skills (MS Office) specifically MS Excel and Outlook.
• Strategic thinker, good communicator and exceptional problem solver.
• Performs function with a sense of purpose and a degree of urgency.
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
• Strong interpersonal skills with an emphasis on teamwork.
• Excellent organizational, analytical and communication skills (oral & written).
• Organizational Awareness
• Planning and Results Orientation
• Customer Focus Leadership Communication and Interpersonal
• Effectiveness Problem-solving and Decision-making
• Teamwork, Creativity, and Innovation Continuous Professional Development

Operational Equipment

#BuiltHillmanStrong

#CA1

Work Environment and Physical Demands

Work Environment

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC

900 Passmore Ave., Scarborough, ON M1X 0A1 • Tel: [phone] • hpaulin.com • hillmangroup.ca