Field Service Operations Manager - Construction & Forestry

Brandt Group of Companies; Bedford; On-site; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Continuous learning

Advancement opportunities

Comprehensive benefits

Pension and RRSP programs

Job summary

Brandt Group of Companies in Canada seeks an experienced Service Manager to lead service teams for heavy equipment. You will work with Service Managers to set clear objectives, improve margins, manage WIP, and drive efficiency using 5S and Lean practices across departments.

The role demands 6–10 years in service management, a strong customer focus, and the ability to audit against policies. Leadership, planning, and strong Office skills are essential.

Qualifications

• 6-10 years’ experience as a Service Manager for a heavy equipment dealer.
• Strong customer focus.
• Clear understanding of auditing in compliance with policies.
• Ability to develop business plans focusing on superior customer service.
• Ability to lead branch service managers in following a structured plan.
• Proficient in Microsoft Office applications.
• Relevant post-secondary education considered an asset.

Responsibilities

• Collaborate with Service Managers to establish objectives and strategic plans to improve profitability within service departments.
• Partner with Service Managers to identify gaps and set measurable objectives in technician efficiency, billing, WIP, and warranties.
• Develop actionable improvement plans to enhance efficiency and effectiveness across service operations.
• Assist in executing improvement initiatives with measurable progress.
• Monitor plan execution to achieve targeted service department goals.
• Conduct audits to verify compliance with company policies and standards.
• Apply 5S and Lean principles to optimize workflows and reduce waste.
• Ensure dealer audit criteria and customer satisfaction metrics are met.

Skills

6-10 years’ experience as a Service M

Strong customer focus

Audit/compliance understanding

Lead branch service managers

Proficient in office software

Education

Post-secondary education (asset)

Tools

Microsoft Office

Job description

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Collaborate with Service Managers to establish clear objectives and strategic plans aimed at improving sales, margins, expenses, and profitability within the service departments.
• Partner with Service Managers to identify key performance gaps and set measurable objectives in the following areas:
• Technician efficiency.
• Billing accuracy and timeliness.
• Work in Progress (WIP) management.
• Warranty reimbursement.
• Develop actionable performance improvement plans tailored to enhance efficiency and effectiveness across service operations.
• Assist Service Managers in executing improvement initiatives to ensure seamless implementation and measurable progress.
• Monitor and follow up on plan execution to guarantee achievement of targeted service department goals.
• Conduct thorough audits to verify compliance with company policies, procedures, and regulatory standards, ensuring operational integrity.
• Apply 5S and Lean principles to optimize workflows, reduce waste, and enhance productivity within service teams.
• Ensure dealer audit criteria and customer satisfaction metrics are consistently met or exceeded to uphold quality standards.
• Other duties as assigned.

What We Look For

• 6-10 years’ experience as a Service Manager for a heavy equipment dealer.
• Strong customer focus.
• Clear understanding of how to audit in compliance with company policies and procedures.
• Ability to develop business plans with a focus on providing superior customer service.
• Ability to lead branch service managers in the benefits of following a structured business plan.
• Proficient in Microsoft Office applications.
• Relevant post-secondary education considered an asset.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Advancement opportunities within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement planning: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.