Field Service Operations Manager

Sandvik AB; Saskatoon; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Pension plan

Health, dental, life and disability"

Training and development

Job summary

Sandvik AB is seeking a Field Service Operations Manager to lead a team of Field Service Technicians and drive operational excellence in service delivery across Saskatchewan. You will manage resource planning, safety, and continuous improvement while maintaining strong customer partnerships.

Ideal candidates bring 5+ years in maintenance management or field service within mining or heavy equipment, plus a solid engineering or related degree.

Qualifications

• Degree, certificate, or diploma in Engineering, Business Management, or related field, or equivalent experience.
• Five (5) years of maintenance management or field service operations experience, preferably in mining or heavy equipment.
• Bilingualism is an asset.

Responsibilities

• Direct and organize daily field service operations, including equipment commissioning, service calls, and warranty cases.
• Coordinate customer training and technical support.
• Execute contracts in accordance with scope, deliverables, and commercial terms.
• Maintain maintenance logs, work orders, labour entries, parts usage, and service notes in the CMMS.
• Travel to oversee customer operations across Saskatchewan; approximately 50% travel.
• Build and mentor a high-performing technical team.
• Review KPIs and develop action plans to improve equipment efficiency and availability.

Skills

Leadership

Field Service

Team Building

Safety Compliance

Customer Partnership

Project Planning

Troubleshooting

CMMS Proficiency

Mining Equipment Understanding

Education

Engineering degree

Business Management degree or related

Tools

CMMS

Job description

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Field Service Operations Manager. The Field Service Operations Manager leads Field Service Technicians, ensuring operational excellence, safety compliance, customer partnership, continuous improvement, and alignment with strategic growth objectives.

Are you an experienced operations leader looking to apply your expertise in service delivery, resource planning, and team development in a customer-focused environment? We want to hear from you!

What you will be doing

• Direct and organize daily field service operations, including equipment commissioning, service calls, and warranty cases.
• Coordinate customer training and technical support.
• Execute contracts in accordance with scope, deliverables, and commercial terms.
• Ensure accurate maintenance logs, work orders, labour entries, parts usage, and service notes in the CMMS.
• Support timely invoicing by validating documentation, approvals, and charge capture.
• Build, mentor, and retain a high-performing technical team.
• Develop competency in bulletin management, warranty handling, and technical troubleshooting.
• Foster accountability, innovation, and continuous improvement.
• Maintain communication with customers and internal stakeholders to align priorities and resolve issues.
• Review maintenance KPIs and develop action plans to improve equipment efficiency and availability.
• Report KPIs, objectives, risks, mitigations, and achievements to senior management.
• Identify process optimization opportunities and lead productivity initiatives.
• Planning tools, test equipment, spare parts, logistics, permits, and access for service work.
• Maintain systems-level knowledge of hydraulics, mechanics, electricity, automation, pneumatics, and materials.
• Travel as required to oversee customer operations across Saskatchewan; approximately 50% travel is expected.
• Other duties as assigned

Environmental Health and Safety

• We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

• Strong leadership, coaching, and team management skills.
• Proven ability to foster accountability, innovation, and continuous improvement.
• Conflict resolution and change management skills.
• In-depth understanding of mining equipment systems and applications.
• Competency in troubleshooting, bulletin management, and warranty handling.
• Familiarity with CMMS platforms and digital maintenance tools.
• Excellent problem-solving, decision-making, organization, and time management skills.
• Knowledge of safety regulations and best practices in mining and heavy equipment environments.
• Exceptional communication and stakeholder engagement skills.

Qualifications:

• Degree, certificate, or diploma in Engineering, Business Management, or a related field, or equivalent experience.
• Preferred experience in Mechanical Cutting Mining Systems
• Technical background in Mechanical Cutting Equipment is considered an asset.
• Minimum of five (5) years of maintenance management or field service operations experience, preferably in mining or heavy equipment.
• Valid driver’s licence; bilingualism is an asset.

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs, therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact [e-mail] for more information.