Field Service Mgr (Civil/I&R/QA)

AFL Engenharia; Surrey; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a leading telecommunications company as a Telecommunication Field Service Manager. This role involves overseeing a team of Field Service Technicians, ensuring safety compliance, and delivering quality service. The ideal candidate will have leadership experience, a relevant degree, and a passion for customer service and technology.

Benefits

Comprehensive training

Competitive pay

Annual merit increases

Supportive work environment

Qualifications

• Minimum of 3 years in the technology industry managing large teams.
• Proficiency in MS Office (Excel, PowerPoint, Word, Outlook).
• Leadership experience with the ability to develop and motivate a team.

Responsibilities

• Oversee and lead a team of Field Service Technicians.
• Ensure compliance with safety standards and regulations.
• Manage team performance through problem-solving and coaching.

Skills

Leadership

Team Development

Customer Service

Education

Bachelor’s degree in Technology, Engineering, Telecommunications, or Management

Tools

MS Office

Job description

Join Our Team as a Telecommunication Field Service Manager at America Fujikura Limited (AFL).

Are you ready to advance your career with a leading telecommunications company? AFL is seeking a dynamic, customer-focused Telecommunication Field Service Manager to join our Canadian Operations. This role offers the opportunity to work with cutting-edge technology and provide essential services that keep our customers connected.

Job Responsibilities

• Oversee and lead a team of Field Service Technicians within a designated geographic area.
• Prioritize safety, ensuring team compliance with safety standards and regulations.
• Manage team performance through problem-solving, coaching, and mentoring.
• Ensure quality service delivery, customer satisfaction, and community engagement.
• Maintain compliance with organizational policies and safety procedures through regular audits and site visits (minimum of 12 per day).
• Foster a positive team environment, emphasizing recognition and team-building.
• Handle administrative duties and address disciplinary matters as needed.

Required Skills and Qualifications

• Leadership experience with the ability to develop and motivate a team.
• Minimum of 3 years in the technology industry and managing large teams.
• Proficiency in MS Office (Excel, PowerPoint, Word, Outlook).
• Bachelor’s degree or equivalent experience; preferred fields include Technology, Engineering, Telecommunications, or Management.

Working Conditions

• Combination of fieldwork and office work.
• Shifts may include day, evening, weekends, and holidays.
• Travel may be required occasionally.

Why Join AFL?

We are a global leader in telecommunications, committed to diversity, inclusion, and employee growth. We offer comprehensive training, competitive pay, annual merit increases, and a supportive work environment.

Application Process

If you are passionate about customer service and technology, we encourage you to apply. We support accommodations for applicants with disabilities. Contact [e-mail] for assistance.