Field Service Leader (Gas Utility) (Penticton / Osoyoos)

TAPP Workforce Solutions Inc.; Penticton; On-site; CAD 85,000 - 100,000; Full time

Job summary

TAPP Workforce Solutions Inc. seeks a Field Service Leader to manage a team in the installation of gas meters for residential and commercial customers. The role involves supervising employees, ensuring compliance with safety standards, and providing training. Ideal candidates will possess strong leadership skills and relevant experience in the gas utility sector.

Benefits

Company Vehicle

Health and Dental Package

Opportunities for professional development

Qualifications

• High school diploma or equivalent required.
• Experience in gas fitting and gas meter installation preferred.
• Management and supervisory experience is an asset.

Responsibilities

• Lead and manage a team of Field Service Representatives.
• Ensure compliance with installation codes and safety protocols.
• Participate in training and provide ongoing support to team members.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Technical aptitude

Education

High school diploma or equivalent

Tools

Class B license for gas fitting

Job description

Job Title : Field Service Leader (Gas Utility)

Salary : $85,000 to $100,000 per year

Other Perks : Company Vehicle, Health and Dental Package

Job Summary :

We are seeking experienced and motivated Field Service Leaders to join our team in British Columbia. As the Field Service Leader, you will supervise and manage a team of Field Service Representatives responsible for the installation of gas meters for residential and small commercial customers. You will ensure all installations are completed safely, efficiently, and in compliance with all regulatory standards. This role requires strong leadership, management, and technical skills, including participating in and assisting with the training of Field Service Representatives.

• Class B license for gas fitting valid in British Columbia required

Key Responsibilities :

• Supervision and Management :
• Lead and manage a team of Field Service Representatives.
• Assign and schedule work orders and ensure timely completion.
• Monitor performance and provide regular feedback and coaching.
• Conduct performance evaluations and implement improvement plans as needed.
• Training Oversight :
• Participate in a paid 4-week training course for Field Service Leaders.
• Assist in the training of Field Service Representatives, including providing guidance and support.
• Ensure that all team members complete the training successfully and are prepared for field responsibilities.
• Provide ongoing coaching and support to newly trained representatives as they transition to fieldwork.
• Quality Assurance and Safety :
• Ensure all installations comply with relevant codes, standards, and regulations.
• Conduct regular safety audits and ensure adherence to safety protocols.
• Investigate and resolve any safety incidents or compliance issues.
• Customer Service :
• Address escalated customer concerns and issues.
• Maintain high levels of customer satisfaction through effective service delivery and problem resolution.
• Foster a customer-centric culture within the team.
• Documentation and Reporting :
• Review and approve installation documentation and reports submitted by Field Service Representatives.
• Maintain accurate records of team activities and performance.
• Report on team performance and project status to the Project Manager.

Qualifications :

• Education and Experience :
• High school diploma or equivalent.
• Previous management and supervisory experience an asset.
• Experience in gas fitting
• Experience in the gas meter installation industry or a related field is preferred.
• Skills and Competencies :
• Strong leadership and management skills.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication and interpersonal skills.
• Strong organizational and time management skills.
• High level of technical and mechanical aptitude
• Instruction and inspection skills
• Certifications and Licenses :
• Class B license for gas fitting valid in British Columbia required.
• Criminal background check required.

Benefits :

• Competitive salary ranging from $85,000 to $100,000 per year.
• Health and dental benefits package.
• Company Vehicle
• Opportunities for professional development and career advancement.
• Supportive and dynamic team environment.

About TAPP Workforce Solutions Inc.

At TAPP , we believe in more than just filling jobs—we connect great talent with great opportunities. As a talent acquisition company , we work closely with our clients to meet their hiring needs, ensuring the right fit for both employers and candidates. But our commitment doesn’t stop there.

We act as a talent agent for the professionals we serve, helping you navigate your career path, providing insights into new opportunities, and aligning you with roles that match your skills, aspirations, and goals. Whether you're actively looking or simply exploring your next move, we’re here to support your journey every step of the way.

Your success is our priority. Let's find your next opportunity together.