Field Service Hospital Representative LEAD

Daniels Health; Quinte West; On-site; CAD 34,000 - 37,000; Full time

Job summary

Daniels Health is seeking a Lead Representative to provide frontline customer service while inspecting and servicing products at Intermountain clinic locations. You will maintain inventory and collaborate daily with drivers, operations, sales, and support staff to ensure facility needs are met.

The role requires lead experience, readiness for repetitive lifting, and the ability to work across multiple hospitals with strong communication.

Qualifications

• 1+ years of lead experience in a related role.
• Experience in a warehouse/labor-intensive environment with repetitive lifting up to 75 lbs.
• Basic math and ability to read/record weights accurately.
• Familiarity with weighbridge/scale systems.
• Comfortable standing for extended periods and working in PPE.
• Willingness to undergo a 5-panel drug screen and 7-year background check.
• Personal transportation to multiple hospitals.

Responsibilities

• Travel daily to 5 hospital sites and service containers.
• Backfill for field service representatives.
• Check in/out on time in Daniels uniform.
• Ensure staging area and equipment are ready.
• Service containers per Daily Service Schedule.
• Transport full containers to storage and replace with empty.
• Communicate with field supervisor and nurses about needs.
• Provide management support and training as needed.
• Lead or assist with customer installs.

Skills

Lead experience

Warehouse work

Weight measurement

PPE compliance

Transportation to hospitals

Job description

Daniels Health is searching for a customer service oriented individual to join us as a Lead Representative at Intermountain clinic locations. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf of Daniels. The Representative will team up daily with drivers, operations personnel, sales teams, and corporate support staff to service their assigned hospital location.

Check this out on our YouTube! https://www.youtube.com/watch?v=oJwL6AH1G8A

What will your job involve?

• Traveling to applicable service sites everyday, rotating between 5 hospitals
• Backfilling for field service representatives:
• Arrives on-time at facility in Daniels-appropriate uniform and checks in with EVS staff on arrival/departure. Checks in and out of shifts using our time tracking software
• Ensures staging area is neat and orderly and all delivery equipment is in working order
• Checks and services containers throughout hospital according to Daily Service Schedule
• Exchanges containers, loads transporters with full containers, and transports full containers to storage area to replace cart with empty containers
• Stays in consistent communication with field service supervisor on quality of containers, issues, and status of service schedule
• Periodically communicates with nurses, nurse managers, environmental services mangers, and other stakeholder regarding current needs
• Lifting containers weighing up to 40 lbs
• Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs
• Providing management support for field service representatives including but not limited to:
• Addresses and resolves concerns
• Evaluates service and provides training as needed for field service representatives
• Provides clinical staff training for standard and premium accounts
• Is readily available for servicing emergencies state-wide
• Shadows representatives as needed to ensure quality service
• Performing waste audits as needed
• Leads and/or assists with customer installs

What are we looking for?

• Personal transportation to multiple Hospitals!!
• Standard Hospital Vaccinations!!!
• Willingness to take a 5 panel urine drug screening
• Willingness to take a 7 year background check
• 1 + years of previous lead experience is required/minimum
• Previous experience in a warehouse labor-intensive job (repetitive lifitng of 50lbs to 75lb containers!!)
• Basic math and ability to read/record weights accurately
• Familiarity with weighbridge/scale systems
• Comfort with repetitive tasks while maintaining quality standards
• Comfortable standing for extended periods and working in PPE
• Proven longevity with employers
• Can-do attitude!!
• Seeking EVS, Housekeeping, Sterilization Technician Experience!

Why work for us?

• Job stability – as an essential service to healthcare we are non-seasonal and recession proof
• Consistent work hours – Monday – Friday (6:00AM - 2:00PM)
• Benefits – Full time roles are provided benefits, sick leave and vacation leave from day one!!
• Permanent position – This is a Full-time permanent role of 40 hours per week!
• Competitive salary – This position is offering a set rate (non-Negotiable) of $25.00 to $27.00 per hour!!

$25 - $27 an hour