Field Service Engineering Representative

ABB Schweiz AG; Port Coquitlam; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company seeks a Field Service Engineering Representative in British Columbia. This pivotal role requires extensive expertise in electrical and automation systems for harbor cranes, along with a focus on customer service and maintenance tasks. Candidates must have a degree in Electrical Engineering and at least five years' relevant experience, as well as a willingness to travel extensively. The position offers a competitive salary, comprehensive benefits, and a supportive workplace culture.

Benefits

Retirement plan

Accident insurance

Healthcare plan

Wellbeing program

Qualifications

• Minimum five years’ experience in electrical and automation systems installation or service.
• Experience in crane electrical systems or heavy machinery application software.
• Willingness to travel up to 75% and valid driver's license required.

Responsibilities

• Execute maintenance activities and troubleshooting on harbor crane automation systems.
• Lead new and retrofit projects and prepare job plans in collaboration with project managers.
• Implement services to optimize crane operation and provide recommendations based on performance.

Skills

Electrical Engineering

Automation Systems

Customer Service

Mechanical Aptitude

Bilingual (French and English)

Education

Electrical Engineering degree or Technologist Diploma

Tools

PLC

HMI

VFDs

MS Office

Job description

Field Service Engineering Representative

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration—along with a focus on diversity, inclusion, and equal opportunities—are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

12

This position reports to

Americas Service Sales Manager

Your role and responsibilities

Reporting to the Service Manager for the province of British Columbia, the Field Service Engineering Representative will be responsible for executing maintenance activities, troubleshooting, resolving customer operational problems, and optimizing harbor crane automation systems on various cranes, including Ship-to-Shore Cranes and Rubber Tired Gantry (RTG). Develop crane control software applications for PLC (Programmable Logic Controllers) and HMI (Human Machine Interface) panels.

1. Adhere to ABB Health & Safety policies for all assigned jobs.
2. Lead or participate in new and retrofit projects and commissioning service jobs.
3. Travel to customer sites, as needed, to troubleshoot and resolve operational issues, with support from ABB experts.
4. Prepare job plans and activities in collaboration with the Service Project Manager.
5. Prepare and present service reports with recommendations based on services provided.
6. Implement services to optimize crane operation and availability.
7. Program variable frequency converters for crane motions, upgrade obsolete electrical and automation systems, and set up computer systems for crane maintenance and remote monitoring.
8. Coordinate with ABB experts to analyze equipment performance, improve operations, and review operational parameters.
9. Provide professional customer service at all times.
10. Assist customers with products outside their area of expertise.
11. Identify opportunities for ABB to add value to customers.

Qualifications for the role

• Electrical Engineering degree or Technologist Diploma.
• At least five years’ experience in electrical and automation systems installation, service, or commissioning.
• Experience with crane electrical systems or developing heavy machinery application software, including PLC, HMI, and VFDs.
• Experience with switchgear and computer networks for heavy machinery.
• Willingness to travel up to 75%, including weekends and holidays.
• Valid driver’s license and access to a vehicle.
• Proficiency in MS Office.
• Ability to work independently.
• Fluent in French and English (oral and written).
• Strong mechanical aptitude and maintenance focus.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

****Referral bonus premium $1,500.00**** We look forward to your application. Discover more about ABB at www.abb.com. Recognized as one of Canada's Best Employers by Forbes for nine consecutive years, ABB Canada is committed to a caring, inclusive workplace that values diversity and supports employment equity. We provide reasonable accommodations for applicants with disabilities and encourage self-identification during application. Our Military Reservist Policy supports Reserve Force members with flexible training and career continuity.