Field Service Engineer - USA (Nationwide)

SIG Group; Halifax Regional Municipality; On-site; CAD 75,000 - 80,000; Full time

Job summary

Join a leading packaging systems provider as a Field Service Engineer. You'll ensure equipment efficiency through hands-on maintenance and troubleshooting, impacting customer satisfaction and production success. This role involves extensive travel and requires strong technical skills in packaging technology.

Benefits

Day 1 Benefits Enrollment

Vacation and Paid Holidays

Retirement 401K Matching

Employee Assistance Program

Identity Theft Protection Plan

Performance Bonus

Qualifications

• Minimum 2–3 years of experience as a Field Service Engineer.
• Knowledge of packaging line technology; experience with Carton and Aseptic is a plus.

Responsibilities

• Implement and manage daily activities of maintenance and troubleshooting.
• Analyze, troubleshoot, and resolve mechanical and automation malfunctions.
• Plan and execute preventive maintenance activities.

Skills

Troubleshooting

Maintenance

Customer Satisfaction

Education

Engineering Associate's degree

Job description

Join to apply for the Field Service Engineer - USA (Nationwide) role at SIG Group

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Join to apply for the Field Service Engineer - USA (Nationwide) role at SIG Group

ARE YOU OUR NEXT

GENERATION OF TALENT?

YOU MAY BE OUR NEW

FIELD SERVICE ENGINEER

Salary : $75k-$80k

As a Field Service Engineer, you’ll be the frontline expert ensuring our equipment operates at peak efficiency. Your hands-on maintenance and troubleshooting skills will directly impact our customers' satisfaction and production success. By executing precise preventive maintenance and swiftly resolving issues, you’ll minimize downtime and keep operations running smoothly. Your role is critical to maintaining our reputation for reliability and innovation, driving customer loyalty, and ultimately contributing to the company’s growth and success.

Key Responsibilities

• Implement and manage hands-on daily activities of maintenance, troubleshooting, and repair.
• Provide detailed reports to the back office.
• Primarily located on or assigned to a customer site but travel to other locations as required.
• Plan, coordinate, and execute preventive maintenance activities to high standards, ensuring effective operation of equipment.
• Support production post-maintenance to restore line efficiency and customer satisfaction.
• Analyze, troubleshoot, and resolve mechanical and automation malfunctions and breakdowns.
• Conduct root cause analysis for problems and escalate when necessary.
• Handle claims and provide technical support per the claims process, including root cause analysis.
• Install rebuilding kits and reinstate equipment into production with high customer satisfaction.
• Identify and address system performance issues, implementing operational improvements.

You Bring These Skills, Experience & Education

• Engineering Associate's degree, preferably in electrical or mechanical engineering, or equivalent field service experience.
• Minimum 2–3 years of experience as a Field Service Engineer with extensive travel (80–100%).
• Knowledge of customer sites and packaging line technology; experience with Carton and packaging technology, Aseptic is a plus.

We Offer

• Day 1 Benefits Enrollment for you and your qualified dependents
• Vacation and Paid Holidays
• Retirement 401K Matching
• Employee Assistance Program
• Identity Theft Protection Plan
• Performance Bonus

We seek individuals who consistently achieve results, foster motivation, and develop themselves and others. We value collaboration, customer-centric solutions, and innovative thinking. If you are driven to grow and succeed, SIG offers a platform to do so.

SIG provides competitive pay, opportunities for remote work, and a chance to be part of a global leader committed to sustainability and technology. We focus on personal development, training, and coaching to help you succeed and advance your career.

About SIG

SIG is a leading provider of packaging systems and solutions, partnering with customers to deliver safe, sustainable, and affordable food packaging worldwide. Founded in 1853, headquartered in Switzerland, and publicly listed, we are committed to innovation and sustainability driven by passionate people.

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Field Service Engineer • Halifax Regional Municipality, NS, Canada